Life Science Tech Support Engineer — Remote & On-Site

Agilent; Cheadle; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Career development opportunities

Competitive compensation and benefits

Work-Life-Balance programs

Company pension scheme

Private health care

Training and development opportunities

Job summary

Agilent Technologies Inc. in Manchester (Cheadle) seeks a Technical Support Engineer to troubleshoot and resolve software issues across client/server and standalone PC configurations.

You will handle remote diagnostics, instrument control, data analysis, and occasional site visits for installations and servicing. The role emphasizes customer focus, flexible travel, and proactive problem-solving within a collaborative team environment.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science with IT/software skills.
• Experience with Agilent software (OpenLab, ChemStation) is an advantage.
• Experience in analytical techniques with laboratory environment.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• Structured, organised approach to work with attention to detail.
• Ability to balance customer needs with Agilent's business requirements; independent work style.

Responsibilities

• Provide high level reactive and proactive technical services for Agilent's software products.
• Be part of a team of 15 remote technical engineers based in Cheadle.
• Remote troubleshoot on software, hardware and applications.
• Support problem resolution to optimise uptime of customer systems.
• Occasionally visit customer sites for installations, repairs and servicing.

Skills

Remote troubleshooting

Customer service

Communication

Organisational skills

Independent working

Attention to detail

Education

Bachelor/Master/PhD in Chemistry or Life Science

Tools

OpenLab

ChemStation

Job description

Agilent Technologies Inc. in Manchester (Cheadle) seeks a Technical Support Engineer to troubleshoot and resolve software issues across client/server and standalone PC configurations.

You will handle remote diagnostics, instrument control, data analysis, and occasional site visits for installations and servicing. The role emphasizes customer focus, flexible travel, and proactive problem-solving within a collaborative team environment.