L2 Identity & Access Ops Engineer (MIM)

TestYantra Software Solutions; Sheffield; On-site; GBP 42,000 - 60,000; Full time

Job summary

TestYantra Software Solutions is seeking a Technical Analyst to provide Level 2 operational support for Identity & Access Management systems focusing on Microsoft Identity Manager (MIM) and related integrations. You will diagnose incidents, perform root-cause analysis, and coordinate fixes with L3 and engineering teams.

Responsibilities include monitoring MIM Sync/Service, handling on-call incidents, performing data investigations with SQL Server, and maintaining runbooks and KEDB articles while

Qualifications

• Experience in L2 application/production support for enterprise systems.
• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting).
• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
• Self-driven and able to work independently with minimal supervision.
• Technical understanding of infrastructure technologies and ITIL-style change control processes.

Responsibilities

• Own L2 support for MIM Sync and MIM Service in production and non-production environments.
• Triage and resolve incidents: analyse logs, identify failure points, restore service within SLAs.
• Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions.
• Perform operational activities including user/account provisioning exceptions and access request workflow fallouts.
• Use SQL Server to investigate data issues and support data reconciliation and reporting extracts.
• Support and maintain .NET-based components by reviewing logs/config and coordinating fixes with L3.
• Produce and maintain runbooks and Knowledge base articles; participate in change control and incident management.

Skills

L2 support

SQL Server

.NET/C# support

Active Directory concepts

Root cause analysis

Stakeholder communication

MS Excel

Visio

Confluence

On-call incident handling

Tools

MIM

MIM Sync

MIM Service

SQL Server

.NET components

Job description

TestYantra Software Solutions is seeking a Technical Analyst to provide Level 2 operational support for Identity & Access Management systems focusing on Microsoft Identity Manager (MIM) and related integrations. You will diagnose incidents, perform root-cause analysis, and coordinate fixes with L3 and engineering teams.

Responsibilities include monitoring MIM Sync/Service, handling on-call incidents, performing data investigations with SQL Server, and maintaining runbooks and KEDB articles while