IAM L2 Support Analyst: Incident & Access Orchestration

Adroit People Limited (UK); Sheffield; On-site; GBP 45,000 - 60,000; Full time

Job summary

Adroit People Limited (UK) is seeking an L2 Identity & Access Management support engineer for primarily MIM-focused operations. The role involves incident triage, service restoration, and collaboration with L3/engineering to implement fixes.

The candidate will use SQL Server and .NET to diagnose issues, maintain runbooks, and support onboarding/offboarding processes. Strong LDAP/AD experience and on-call readiness are required.

Qualifications

• L2 operational support for Identity & Access Management systems (MIM focus).
• Experience with incident triage, service restoration and problem management.
• Strong SQL Server and .NET knowledge for diagnostics and fixes.

Responsibilities

• Own L2 support for MIM Sync and MIM Service in production and non-production envs.
• Triage and resolve incidents; analyse logs and restore service within SLAs.
• Monitor scheduled jobs; manage reruns, stuck requests and data exceptions.
• Coordinate with L3/engineering on fixes; review/configure runbooks and KEDB articles.
• Drive root-cause analysis and track permanent fixes with stakeholders.

Skills

MIM

L2 Support

Incident Management

Problem Management

Change Control

Log Analysis

On-Call

Teamwork

Tools

SQL Server

.NET/C#

Active Directory

LDAP

ServiceNow

Excel

Visio

Confluence

Job description

Adroit People Limited (UK) is seeking an L2 Identity & Access Management support engineer for primarily MIM-focused operations. The role involves incident triage, service restoration, and collaboration with L3/engineering to implement fixes.

The candidate will use SQL Server and .NET to diagnose issues, maintain runbooks, and support onboarding/offboarding processes. Strong LDAP/AD experience and on-call readiness are required.