Remote IAM L2 Analyst – Identity & Access Management

Talent Smart; Sheffield; Remote; GBP 42,000 - 56,000; Full time

Job summary

Talent Smart is seeking an experienced Technical Analyst tojoin a major Identity & Access Management (IAM) transformation programme, delivering support for authentication and authorisation platforms.

The role focuses on L2 production support for Microsoft Identity Manager (MIM), incident troubleshooting, data reconciliation and working with L3 teams to improve service stability and performance. Strong emphasis on SQL Server, .NET/C#, Active Directory, and integrations with ServiceNow.

Qualifications

• Strong experience in L2 application or production support within enterprise environments.
• Hands-on operational experience with Microsoft Identity Manager (MIM), including Sync run profiles, connector space and metaverse troubleshooting.
• Strong SQL Server and T-SQL skills.
• Working knowledge of .NET/C# applications from a support and troubleshooting perspective.
• Good understanding of Active Directory, LDAP, authentication and authorisation technologies.
• Knowledge of Kerberos, NTLM, TLS, encryption, certificates and secure file transfer protocols.
• Strong analytical, troubleshooting and root cause analysis capabilities.
• Experience gathering technical requirements, mapping processes and identifying use cases.
• Confident stakeholder engagement and communication skills, with the ability to work independently and deliver against deadlines.
• Proficient in MS Excel, Visio and Confluence.

Responsibilities

• Provide L2 operational support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
• Triage and resolve incidents, analysing logs, identifying failures and restoring services within agreed SLAs.
• Monitor provisioning and synchronisation jobs, resolving connector failures, workflow issues and data exceptions.
• Use SQL Server and T-SQL to investigate data issues, perform reconciliations and produce reporting extracts.
• Troubleshoot .NET/C# components, services, scheduled tasks and application integrations.
• Support Active Directory, Entra ID, HR feed and ServiceNow integrations.
• Execute approved configuration changes and maintain operational documentation, runbooks and known error records.
• Drive root cause analysis, problem management and permanent service improvements.
• Work closely with developers, engineers and operational teams, supporting major incidents and service outages where required.

Skills

L2 production support

Microsoft Identity Manager (MIM)

SQL Server

T-SQL

NET/C# applications

Active Directory

LDAP

Kerberos

TLS/certificates

MS Excel/Visio/Confluence

Tools

SQL Server

Confluence

MS Visio

MS Excel

ServiceNow

Job description

Talent Smart is seeking an experienced Technical Analyst tojoin a major Identity & Access Management (IAM) transformation programme, delivering support for authentication and authorisation platforms.

The role focuses on L2 production support for Microsoft Identity Manager (MIM), incident troubleshooting, data reconciliation and working with L3 teams to improve service stability and performance. Strong emphasis on SQL Server, .NET/C#, Active Directory, and integrations with ServiceNow.