L2 Support/Engineer

TestYantra Software Solutions; Sheffield; On-site; GBP 40,000 - 70,000; Full time

Job summary

TestYantra Software Solutions in the United Kingdom seeks an experienced L2 application/production support professional. You will handle incidents, problems and changes, leverage MIM operations, and perform SQL-based investigations and reporting from an operations perspective of .NET/C# apps.

You will collaborate with IT developers and ops teams, map processes, gather requirements, and drive root-cause analysis while maintaining strong stakeholder communication and delivering on schedule.

Qualifications

• Experience in L2 application/production support for enterprise systems (incident, problem, change).
• Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling
• MIM Service request processing and workflow fallouts (desirable)
• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
• Self-driven and be able to work independently with minimal supervision
• Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
• Strong process mapping skills
• Strong analysis skills
• Identification of use cases
• Technical understanding of infrastructure technologies
• Experience of working closely with IT developers/engineers and operational teams
• Root cause analysis skills
• Ability to optimise processes and maximise efficiency
• Strong stakeholder engagement and communication skills
• Confident at presenting what they are working on
• Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
• Accountability for deliverables and proven track record of delivering on schedule
• Good time management
• Must be self-sufficient; able to deliver quality output without supervision
• Proficient in MS Excel, Visio, Confluence

Responsibilities

• Provide L2 application/production support for enterprise systems.
• Manage incidents, problems and changes with appropriate rigor.
• Utilise MIM operations for sync profiles and error handling; assist service requests.
• Investigate using SQL Server and create reports using T-SQL queries.
• Support .NET/C# applications from a operations perspective (logs, config, services).
• Work with Active Directory to understand users, groups and permissions.
• Progressively take on more responsibility with deep troubleshooting.
• Work independently with minimal supervision; gather technical requirements in cloud/on-prem environments.
• Map and improve processes; identify use cases and document requirements.
• Coordinate with IT developers and operations teams; perform root-cause analysis.
• Communicate status and findings to stakeholders; present work clearly.
• Demonstrate accountability for deliverables and timely delivery

Skills

L2 support

Production support

Incident management

Change management

MIM operations

Sync run profiles

Error handling

MIM service requests

SQL Server

NET/C# support

Active Directory

Troubleshooting

Self-driven

Requirements gathering

Process mapping

Analysis

Use-case ID

Infra knowledge

Stakeholder engagement

Communication

Presentation skills

Team player

Delivery on schedule

Time management

Self-sufficient

MS Excel

Visio

Confluence

Tools

MS Excel

Visio

Confluence

Job description

Required Skills:

• Experience in L2 application/production support for enterprise systems (incident, problem, change).
• Working knowledge of Microsoft Identity Manager (MIM) operations:
• Sync run profiles, connector space/metaverse basics, error handling
• MIM Service request processing and workflow fallouts (desirable)
• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
• Self-driven and be able to work independently with minimal supervision
• Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
• Strong process mapping skills
• Strong analysis skills
• Identification of use cases
• Technical understanding of infrastructure technologies
• Experience of working closely with IT developers/engineers and operational teams
• Root cause analysis skills
• Ability to optimise processes and maximise efficiency
• Strong stakeholder engagement and communication skills
• Confident at presenting what they are working on
• Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
• Accountability for deliverables and proven track record of delivering on schedule
• Good time management
• Must be self-sufficient; able to deliver quality output without supervision
• Proficient in MS Excel, Visio, Confluence