L2 Engineer

Excis Compliance; Slough; On-site; GBP 32,000 - 42,000; Full time

Job summary

Excis is seeking a Level 2 Field Engineer to deliver onsite and deskside IT support across hardware, software and network environments in the UK. You will diagnose end-user issues, configure imaging, support meeting rooms and data center activities, and maintain service continuity in a fast-paced enterprise setting.

The role requires strong customer-facing communication, 3+ years of onsite IT experience, and fluency in English with local language proficiency.

Qualifications

• Minimum of 3 years of onsite IT support experience.
• Experience with desktop support, hardware troubleshooting and software installation.
• Experience with AV equipment and meeting room setup.
• Excellent English and local language proficiency; strong customer-facing skills.
• Ability to work independently and manage priorities.

Responsibilities

• Provide Level 2 onsite and deskside support for end-user issues.
• Build and configure images for customer PCs.
• Support meeting rooms and video conferencing systems.
• Provide smart hands for data center equipment and cable management.
• Maintain documentation and collaborate with technical teams.

Skills

Onsite IT support

Desktop hardware support

Network troubleshooting

Customer service

Communication skills

Fluent English

Tools

Gold image deployment

Video conferencing

AV equipment

Racking & cabling

Job description

WE’RE HIRING A LEVEL 2 ENGINEER IN THE UK!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Level 2 Field Engineer to provide onsite and deskside technical support, resolve end-user issues, monitor client environments, and maintain reliable IT operations across hardware, software, and network equipment. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Onsite Desktop Support & Troubleshooting: Provide Level 2 onsite and deskside support by diagnosing and resolving end-user technical issues across PCs, laptops, peripherals, and mobile devices. Complete incidents and service requests within agreed SLAs while supporting users in a fast-paced enterprise environment.
• Infrastructure & Workplace Technology Support: Build and configure Gold images for customer PCs and laptops, support meeting rooms and video conferencing systems, troubleshoot printers and scanners, and assist with end-user data backup and restoration activities. Monitor network, PC, and peripheral equipment to ensure operational stability.
• Data Center & Service Operations Support: Provide smart hands support for data center equipment, including rack and stack activities, cable installation and management, component replacement, and tape changes for local backup routines. Maintain accurate documentation, communicate progress effectively, and collaborate with technical teams to ensure service continuity.

What You Need:

• Technical Experience: Minimum of 3 years of onsite IT support experience with strong knowledge of desktop support, hardware troubleshooting, software installation, and enterprise IT environments.
• Desktop & Hardware Support: Hands-on experience supporting PCs, laptops, printers, scanners, mobile devices, peripherals, and workstation configurations. Experience with PC imaging, Gold image deployment, hardware replacement, and troubleshooting complex technical issues.
• Meeting Room & Infrastructure Support: Experience supporting Audio Visual (AV) equipment, video conferencing solutions, meeting rooms, and basic data center activities including rack and stack, cabling, and component replacement.
• Backup & Network Knowledge: Understanding of end-user data backup and restoration processes, network troubleshooting, and monitoring PC and peripheral equipment to maintain service availability.
• Customer Service & Communication Skills: Strong customer-facing skills with the ability to work independently, manage priorities effectively, and communicate clearly with technical and non-technical users. Fluent English and local language proficiency are required.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with global clients, strengthen your field engineering expertise, and contribute to a worldwide IT support organization that values innovation, teamwork, and service excellence.