On site IT support Engineer

Excis Compliance; Oxford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Excis is recruiting an IT Support Engineer to deliver hands-on hardware and software support for Windows, Mac, and mobile devices. You will manage IT assets, handle imaging and deployments, and assist new hires in a fast-paced enterprise environment.

You will provide excellent user support, resolve incidents efficiently, and collaborate with teams to ensure policy compliance and smooth operations across global clients.

Qualifications

• 3–5 years of IT support experience in an enterprise environment.
• Strong knowledge of Windows and Mac desktop environments (laptops, desktops, mobile).
• Experience imaging Windows devices, deploying software, and hardware troubleshooting.
• Experience with printer installation and support, and resolving peripheral issues.

Responsibilities

• Provide hands-on desktop support for Windows, Mac, and mobile devices, including imaging and software installation.
• Manage IT assets, deployments, repairs, and inventory reporting; support asset tagging and disposal.
• Deliver responsive user support, manage incidents, onboard new hires, and provide AV support as needed.

Skills

Windows support

Mac support

Printer support

AV support

Helpdesk experience

CompTIA A+

Education

CompTIA A+ certification

Tools

Windows imaging

Microsoft Office

Job description

WE’RE HIRING AN IT SUPPORT ENGINEER IN THE UK!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive IT Support Engineer to provide comprehensive hardware and software support for employees and new hires, manage IT assets, and deliver exceptional technical assistance in a dynamic enterprise environment. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Desktop Support & Hardware Management: Provide hands‑on technical support for Windows, Macintosh, and mobile devices, including imaging, software installation, IMAC activities (installations, moves, additions, and changes), remote support, hardware refresh, warranty and out‑of‑warranty repairs, and troubleshooting post‑deployment issues. Support printers, peripherals, depot services, spare parts management, and executive/VIP users.
• Asset Management & Operational Support: Manage IT inventory, asset tagging, equipment assignment, disposal, redeployment, asset reclaim, and hardware tracking within asset management systems. Coordinate shipping, repair schedules, supplier dispatch support, data backup and recovery activities, and provide weekly inventory and hardware status reports.
• User Support & Service Delivery: Deliver excellent customer service through walk‑up support, incident/request management, and timely resolution of hardware and software issues. Open, classify, assign, track, and close service requests while collaborating with cross‑functional teams to onboard new hires and ensure compliance with company standards and policies. Provide Audio Visual (AV) support, including health checks and troubleshooting.

What You Need:

• Technical Experience: 3-5 years of IT support experience, including hands‑on technical training and experience supporting enterprise desktop environments. Strong knowledge of Windows and Macintosh platforms, including laptops, desktops, and mobile devices.
• Hardware & Software Support: Experience with Windows 10 imaging, software deployment, hardware troubleshooting, Microsoft Office applications, printer installation and support, application conflict resolution, and workstation maintenance.
• Networking & Infrastructure Knowledge: Familiarity with basic networking concepts including TCP/IP, Windows Networking, Ethernet, and networked printer support such as queue creation and server maintenance.
• Asset & Service Management Skills: Experience with inventory management, asset tracking systems, IT depot operations, hardware lifecycle management, and working with external vendors for repair and dispatch coordination.
• Customer Service & Professional Skills: Excellent organizational, communication, and problem‑solving skills with the ability to prioritize multiple requests in a fast‑paced environment. Experience supporting helpdesk or call center environments, willingness to work flexible schedules when required, and certifications such as CompTIA A+ and/or MCP are preferred.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with global clients, expand your technical expertise, and contribute to a worldwide IT support organization that values innovation, teamwork, and service excellence.