KWG263457 - Retail Assistant

NHS National Services Scotland; Aberdeen City; Sur place; GBP 9 000 - 11 000; Temps partiel

Résumé du poste

NHS Grampian is seeking a part-time Retail Assistant for the Royal Cornhill Hospital Cafe to deliver friendly, patient-centred beverage and food service.

You will work 15 hours across Monday to Friday 11:30-14:30, ensuring cleanliness, safety and accuracy at the counter and with EPOS tills.

Experience in Barista service and a calm, team-focused approach are essential; training on HACCP and health & safety will be provided.

Qualifications

• Experience in front-line customer service in a busy setting.
• Barista-style coffee service experience.
• Knowledge of retail, food & beverage service.
• Ability to follow HACCP, food safety and health & safety guidance.
• Customer service focused with good communication and attention to detail.
• Basic IT skills and cash handling experience.

Responsabilités

• Assist in operation and cleanliness of the Retail Units and their equipment.
• Provide high quality, customer-focused beverage and food service to patients, staff and visitors.
• Maintain high standards of food safety, service and customer satisfaction.
• Work well as part of a team and follow clear instructions.

Connaissances

Face-to-face customer service

Barista style coffee service

Food & beverage service knowledge

Food safety knowledge

Cash handling

Basic IT skills

Teamwork

Attention to detail

Outils

EPOS tills

Chip & PIN transactions

Description du poste

Retail Assistant – Royal Cornhill Hospital Cafe

15 hours per week

Monday – Friday – 11:30-14:30

Permanent

Band 2

We are looking for someone to assist the organisation in providing patients, staff and visitors with a high quality, customer focused and safe retail beverage and foodservice, by contributing to the operation and cleanliness of the Retail Units and their associated equipment whilst ensuring high levels of food safety, service and customer satisfaction. (Based at Royal Cornhill Hospital Cafe but may have to work in other units if required)

To apply for this post, applicants must meet the following criteria:

• Previous experience working face to face with the public in a busy, fast paced customer-service centred role which meets the customer expectations.
• Experience of ‘Barista’ style coffee service.
• Retail, food & beverage service knowledge acquired through training and experience.
• Ability to undertake & retain knowledge through induction & on-the-job training relating to HACCP,
• food safety, customer service and health & safety
• Customer service focused with good communication skills & attention to detail.
• Numerate, literate & practical with the ability to use initiative.
• Basic IT skills.
• Working knowledge of EPOS tills, chip and pin transactions & previous cash handling experience.
• Health & safety conscious.
• Calm, pleasant disposition.
• Person-centred with a genuine interest in working with the public.
• The ability to work well under pressure.
• The ability to follow clear instructions.
• Works well as part of a team.

In addition to the competencies and qualifications noted above, we are looking for applicants who can demonstrate evidence to support our organisational ‘values and behaviours’ which are;

• Care & Compassion
• Dignity & Respect
• Openness, Honesty & Responsibility
• Quality & Teamwork

Applicants should be able to show enthusiasm for continuous learning and development, a professional attitude and a passion for working within the wider healthcare care team.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

For informal discussion, please contact: [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

ADDITIONAL INFORMATION FOR CANDIDATES

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

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Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.