(KM47) Aftersales Manager

Pembrook Resourcing LTD; Exeter; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Company car

Career development

High earnings

Job summary

Pembrook Resourcing LTD advertises an Aftersales Manager role in Exeter. The role centers on leading Service, Parts and Workshop to meet targets while balancing customer experience and profitability.

The successful candidate will drive performance, coach the Aftersales team and collaborate with Sales to maintain high standards and brand compliance. UK driving licence is required.

Qualifications

• Proven experience as an Aftersales Manager within an automotive dealership (essential).
• VAG or German automotive brand experience is essential.
• Strong knowledge across Service, Parts and Workshop operations.
• Proven experience managing and developing an Aftersales team.
• Strong commercial awareness and understanding of departmental KPIs.
• Excellent customer service and communication skills.
• Confident, organised management style.
• Ability to work under pressure and manage competing priorities.
• A full UK driving licence.

Responsibilities

• Take overall responsibility for the Aftersales operation, leading Service, Parts and Workshop.
• Drive departmental performance, profitability and customer satisfaction.
• Monitor KPIs, targets and financial performance.
• Maintain high standards of customer service and engagement.
• Develop team performance and engagement.
• Work with Sales and senior management.
• Ensure compliance with manufacturer standards and processes.
• Identify opportunities to improve efficiency and profitability.
• Handle escalated customer concerns professionally.

Skills

Aftersales management

Automotive brands expertise (VAG)

Service/Parts/Workshop operations

Team development

KPIs & commercial awareness

Customer service

Leadership

Time management

UK driving licence

Job description

AFTERSALES MANAGER
EXETER | £45,000–£50,000 BASIC SALARY | £20,000 OTE ON TOP | COMPANY CAR | AUTOMOTIVE DEALERSHIP

THE OPPORTUNITY

We're looking for an experienced Aftersales Manager to join an established automotive dealership in Exeter and take responsibility for the overall performance of the Aftersales operation. This is a hands-on management role for someone who understands how to balance customer experience, commercial performance and team development while keeping the department running smoothly.

THE ROLE

You’ll take overall responsibility for the Aftersales operation, leading the Service, Parts and Workshop functions and ensuring the department delivers against its targets.

You’ll Be Responsible For

• Leading and developing the Aftersales team.


• Driving departmental performance, profitability and customer satisfaction.


• Managing Workshop, Service and Parts operations.


• Monitoring KPIs, targets and financial performance.


• Maintaining excellent standards of customer service.


• Developing team performance and engagement.


• Working closely with Sales and senior management.


• Managing manufacturer standards, processes and compliance.


• Identifying opportunities to improve efficiency and profitability.


• Handling escalated customer concerns professionally.


• Ensuring the department operates in a structured and commercially focused way.

WHAT WE'RE LOOKING FOR

This is a specialist requirement, so previous experience is essential.

We’re Looking For

• Proven experience as an Aftersales Manager within an automotive dealership.


• VAG or German automotive brand experience – essential.


• Strong knowledge across Service, Parts and Workshop operations.


• Proven experience managing and developing an Aftersales team.


• Strong commercial awareness and understanding of departmental KPIs.


• Excellent customer service and communication skills.


• A confident and organised management style.


• The ability to work under pressure and manage competing priorities.


• A full UK driving licence.


• VAG or German brand experience is essential, alongside previous Aftersales Manager experience.

What's On Offer

• £45,000–£50,000 Basic Salary.


• £20,000 OTE on top.


• Company car.


• Established automotive dealership.


• Strong earning potential.


• Supportive working environment.


• Long-term career development opportunities.

THE PEMBROOK DIFFERENCE

At Pembrook, we keep things straightforward. We'll give you the full picture, answer your questions honestly and make sure you have everything you need to decide whether the opportunity works for you.