Kitchen Planner

IKEA Gruppe; City of Edinburgh; On-site; Confidential; Full time

Benefits offered by this job

15% IKEA discount

Life Assurance

Pension contributions

Interest free loans

Job summary

IKEA Edinburgh is seeking a Kitchen Planner to help customers design and plan their kitchens, enabling inspiring, personalised solutions during appointments.

You'll support sales by keeping the area presentable, handling customer emails and payments, and guiding customers from planning through purchase with friendly service.

Qualifications

• Interest in people’s life at home and providing personalised solutions.
• Experience in customer oriented roles with sales targets and conversion metrics.
• Desire to improve customer experience and growth in sales, with problem solving and clear communication.
• Willingness to learn and use Microsoft Office and planning tools.

Responsibilities

• Plan and design kitchens for customers in initial and follow-up appointments with accurate plans and quotations.
• Engage with customers to identify needs and advise on suitable home solutions.
• Support sales by maintaining a clean, well-presented shop floor and enabling easy shopping.
• Respond to customer emails and process payments in-store and remotely.
• Communicate with customers via email, text and calls from pre-appointment to purchase.
• Assist with overall customer shopping experience in the Kitchens Department when needed.

Skills

Customer service

Sales targets

Problem solving

Attention to detail

Tools

Microsoft Office

Planning tools

Job description

Join our team at IKEA Edinburgh and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively.

WHAT WE OFFER

• The Start Date of employment will be: 24th October 2026
• The starting salary for this role is £28,120 per annum, based on skills and experience.
• 39 hours working 5 days per week including evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

• You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.

WHAT YOU’LL BE DOING ON THE DAY TO DAY

• Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be selected, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!