Sales Department Manager

Inter IKEA Systems B.V.; Exeter; On-site; GBP 31,000 - 37,000; Full time

Job summary

IKEA Exeter is seeking a Sales Department Manager to join our busy retail team. You will lead with IKEA values, motivate staff, improve sales results and turn customer needs into meaningful solutions, creating an inspiring shopping experience.

This role requires at least three years of people management in a commercial retail environment, strong communication, a forward‑thinking mindset, and a passion for home furnishings.

Qualifications

• Three years or more of experience managing people in a commercial retail environment.
• Ability to deliver against sales targets and organisational priorities.
• Excellent written and verbal communication skills with cross-functional collaboration.

Responsibilities

• Take responsibility for department goals and ensure alignment with store country priorities.
• Respond promptly to commercial opportunities and maintain shop presentation, pricing and availability.
• Develop a knowledgeable team with product range and IKEA services knowledge to enhance the customer experience.
• Identify succession and ensure adequate staffing levels at the right times.

Skills

People leadership

Sales targets

Customer focus

Team development

Retail operations

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (text) - Default language IKEA Exeter are lookin for a Sales Department Manager to join the team.

Are you energized by a busy retail environment where every day presents new ways to contribute?

As a key member of our sales management team, you’ll lead with the IKEA values guiding your actions—motivating your team, improving sales results and turning customer needs into meaningful solutions. Together, you’ll create an inspiring shopping experience, develop skilled co-workers and help make our store a welcoming destination for everyone.

WHAT WE OFFER

• Start Date of employment will be discussed during interview.
• Starting salary of £34,000 per annum dependent on skills and experiences.
• 39 hours a week, working 5 days over 7 (including 1 - 2 late shifts a week), including alternate weekends.
• We operate 7 days a week to meet the shopping needs of our guests, so this role will require availability to work during the day, late evenings and full weekends.
• We are happy to discuss flexibility and your availability at interview.

WHAT YOU'LL NEED TO HAVE

• You bring at least three years of experience managing people in a commercial retail environment. A motivated and engaged leader, you will become an integral part of our sales management team, and you can demonstrate experience delivering to sales targets and organisational priorities.
• You have a forward-thinking mindset, collaborating with your team to guide your department and taking advantage of sales opportunities.
• You guide others through the IKEA Values, inspiring the people around you by setting an example and assigning responsibilities when needed. You work cross-functionally with other departments and, using your effective written and verbal communication skills, can promote flexibility, speed and simplicity.
• An enthusiasm for home furnishings and experience in selling, understanding customers and their needs.
• Experience of leadership in a fast-paced environment with the ability to prioritise and organise your own and others workload.
• Business-minded with customer in focus to deliver results, ability to make quick decisions and take personal initiatives, open to change.
• Leading others, you will have good communication skills that can enable building relationships with co-workers and customers.
• You will be someone who believes in and can work in line with the IKEA Concept and Brand Identity.

WHAT YOU'LL BE DOING DAY TO DAY

• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your department are implemented in your store. You will follow up and take action accordingly by using proven solutions and good examples.
• You respond promptly to commercial opportunities and take full responsibility for ensuring your shop is well maintained, clean, tidy, priced and full.
• You develop a knowledgeable and capable team ensuring they all have the correct knowledge of the range and IKEA services, enabling them to share this with our customers to provide a great shopping experience.
• With people at the heart of what you do, you will work with succession to identify the right people, whilst ensuring you have the right number of experienced co-workers in the right place at the right time.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

Come see things a little differently with us and be part of creating a Wonderful Workday.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing