Key Accounts Support Engineer – Hybrid MSP

Babble Cloud; East Staffordshire; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company Pension

22 days holiday Balance + UK Bank HOL

Life Assurance - 4x Annual Salary

Optional Health Insurance - Bupa

Optional Health Cash Plan - Health Sh

£1,000 payment after 10 years service

Bike to Work Scheme

Season Ticket Commuter Loan

Charities Trust - Donations to charity

Annual Company Celebrations

Job summary

Babble is seeking a dynamic Support Engineer - Key Accounts Tech to deliver world-class remote and on-site IT support for clients using Microsoft 365, Azure, and cloud solutions. You will diagnose issues, document cases, mentor colleagues, and help maintain SLA adherence while building trusted relationships with customers.

The role is based in the UK with hybrid office/home work, emphasizing technical versatility, strong communication, and a proactive, customer-first mindset.

Qualifications

• Previous experience working on a service desk as a 2nd Line Engineer is essential.
• Experience in a managed services (MSP) environment is advantageous.
• Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.

Responsibilities

• Attend customer calls promptly providing efficient support.
• Document all relevant details in cases.
• Manage queue and response levels to meet SLAs.
• Troubleshoot IT issues to minimise client downtime.
• Complete and update technical documentation.
• Mentor and train colleagues.

Skills

Microsoft 365

Microsoft Azure

Networking troubleshooting

Antivirus management

Virtualisation

Scripting and automation

Email protection

Hardware troubleshooting

Excellent communication

Tools

Hyper-V

VMware

Job description

Babble is seeking a dynamic Support Engineer - Key Accounts Tech to deliver world-class remote and on-site IT support for clients using Microsoft 365, Azure, and cloud solutions. You will diagnose issues, document cases, mentor colleagues, and help maintain SLA adherence while building trusted relationships with customers.

The role is based in the UK with hybrid office/home work, emphasizing technical versatility, strong communication, and a proactive, customer-first mindset.