Key Accounts and Customer Service Advisor

Brook Street; Coalville; On-site; GBP 25,000 - 32,000; Full time

Job summary

Une agence recherche un Administrateur du Service Client pour rejoindre son équipe dynamique. Ce rôle mélange interaction client, gestion de données et coordination logistique, garantissant un service exceptionnel aux clients. Le candidat idéal possède une forte capacité en communication et en organisation, avec une expérience démontrée.

Qualifications

• Expérience avérée en service client ou dans un rôle administratif.
• Compétences techniques en SAP et Excel (VLOOKUP, SUMIF).
• Excellentes compétences en communication verbale et écrite.

Responsibilities

• Gérer les comptes clients et traiter les commandes dans SAP.
• Maintenir et mettre à jour les dossiers clients dans SAP et Excel.
• Gérer la coordination logistique des livraisons.

Skills

Communication

Customer Focus

Organisational Skills

Teamwork

Technical Skills

Education

Proven experience in customer service or administrative role

Tools

SAP

Microsoft Excel

Job description

As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.

Responsibilities:

• Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
• Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
• Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
• Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
• Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
• Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
• Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
• Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.

Skills Required:

• Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
• Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
• Communication: Excellent verbal and written communication skills.
• Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
• Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
• Teamwork: Ability to work collaboratively within a team and support colleagues as needed.

If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.

Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team