Key Accounts and Customer Service Advisor

Virtual Bridges, Inc.; Coalville; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in administrative services seeks a Key Accounts and Customer Service Advisor to ensure exceptional customer service and streamline internal processes. The role involves customer account management, order processing, and logistical coordination, offering a dynamic work environment with potential for professional growth.

Qualifications

• Experience required in a customer service or administrative role.
• Proficiency in SAP and Excel functions.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for key customer accounts.
• Accurately process customer orders in SAP.
• Maintain and update customer records in SAP and Excel.

Skills

Customer Focus

Communication

Organisational Skills

Teamwork

Education

Proven experience in a customer service or administrative role

Tools

SAP

Microsoft Excel

Job description

Key Accounts and Customer Service Advisor

Join to apply for the Key Accounts and Customer Service Advisor role at Virtual Bridges

Key Accounts and Customer Service Advisor

1 week ago Be among the first 25 applicants

Join to apply for the Key Accounts and Customer Service Advisor role at Virtual Bridges

Get AI-powered advice on this job and more exclusive features.

Key Accounts & Customer Service Advisor

Location: Coalville, Leicestershire

Salary: £25,000-£26,000 per annum

Employment Type: Full-time, Permanent

As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.

Responsibilities

• Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
• Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
• Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
• Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
• Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
• Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
• Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
• Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.
  
  

Skills Required

• Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
• Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
• Communication: Excellent verbal and written communication skills.
• Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
• Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
• Teamwork: Ability to work collaboratively within a team and support colleagues as needed.
  
  

If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.

Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Virtual Bridges by 2x

Get notified about new Customer Service Advisor jobs in Markfield, England, United Kingdom.

Leicester, England, United Kingdom 3 weeks ago

Customer Service-Customer Service Advisor

Ashby-De-La-Zouch, England, United Kingdom 1 week ago

Loughborough, England, United Kingdom £21,000.00-£25,000.00 3 days ago

Coventry, England, United Kingdom 2 days ago

Cosford, England, United Kingdom 1 month ago

Coventry, England, United Kingdom 2 days ago

Nottingham, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 5 days ago

Nottingham, England, United Kingdom 2 weeks ago

Coventry, England, United Kingdom 3 days ago

Wigston, England, United Kingdom 5 days ago

Derby, England, United Kingdom 3 months ago

Coventry, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 1 week ago

Castle Donington, England, United Kingdom 1 week ago

Leicester, England, United Kingdom 3 weeks ago

Burton Upon Trent, England, United Kingdom 2 days ago

Atherstone, England, United Kingdom 1 week ago

Leicester, England, United Kingdom 1 day ago

Hinckley, England, United Kingdom 3 days ago

Customer Service Manager UK & Ireland (M/F/D)

Wigston, England, United Kingdom 2 days ago

Arnold, England, United Kingdom 2 days ago

Derby, England, United Kingdom 3 weeks ago

Loughborough, England, United Kingdom 2 months ago

Burton Upon Trent, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.