Key Account Specialist: Client & Workforce Lead

Randstad Employment Bureau; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Fantastic company benefits

Personal & professional development

Free onsite parking

Job summary

A leading recruitment organization seeks an Account Specialist in Wolverhampton to manage client relationships and worker management for Jaguar Land Rover. This role involves actions like delivering praise, managing queries, and attending planning meetings. Ideal candidates should have strong customer service skills, enjoy multitasking, and possess excellent communication abilities. It offers fantastic benefits and opportunities for professional development.

Qualifications

• Strong customer services and admin experience required.
• Enjoy a high-paced working environment.
• Excellent communication skills necessary.

Responsibilities

• Client management & relationship building.
• Worker management and delivering on SLAs.
• Proactively identify sales opportunities.

Skills

Customer service skills

Organizational skills

Attention to detail

Communication skills

Job description

Randstad is looking for an Account Specialist to ensure the smooth running of the operation across our site in Wolverhampton, on a key account in the division, Jaguar Land Rover.

Working hours: 6am - 3pm - Monday - Friday

The role encompasses worker management, alongside aspects of recruitment. You’ll be embedded within the client team, being the face of Randstad to them and the workers onsite, so a service driven mentality, relationship building and problem solving will all be key skills.

Responsibilities:

• Client management & relationship building
• Worker management - delivery of praise, rewarding good work with our schemes, alongside delivery of warnings, return to works & OTI’s
• Delivering on SLA’s agreed with the client
• Proactively identify and record sales opportunities and growth potential for the wider business through daily client and stakeholder interactions.
• Administrative tasks and ensuring all systems are up to date
• Managing all queries from your allocated areas, including health and safety investigations, and managing any allegations or concerns that are raised
• Regular floorwalks as agreed with the client to give visibility to the client and the temporary workforce
• Attending planning meetings with the client to assess temporary worker requirements

To be successful in this role you will:

• Have strong customer services and admin experience
• Enjoy working at a high pace
• Attention to detail
• Great organisation skills
• Have excellent communication skills and are capable of dealing with stakeholders at all levels
• Previous experience in temp recruitment is useful but not essential

Benefits:

• Fantastic company benefits
• Brilliant step to move into Account Management with a world leading company & high profile client
• Personal & professional development working towards your ambitions
• Free onsite parking, great public transport links

If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and client then please do get in touch today.

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.