Key Account Manager - Manufacturing

Auxo Group; Droitwich Spa; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading manufacturing organisation is seeking a Key Account Manager to enhance customer relationships and ensure satisfaction. This role involves managing enquiries, resolving challenges, and liaising with internal departments to deliver tailored solutions. Ideal candidates will have experience in customer service or account management within a manufacturing or engineering environment.

Qualifications

• Experience in Customer Service, Account Management, or Sales Support in manufacturing or engineering.
• Organised and detail-oriented, able to manage multiple tasks.
• Confident with ERP/CRM systems and Microsoft Office.

Responsibilities

• Manage customer enquiries via email, phone, and web.
• Generate quotations and follow up on opportunities.
• Oversee contract reviews and ensure delivery timelines.

Skills

Customer Service

Relationship Building

Problem Solving

Detail-Oriented

Numeracy

Tools

ERP Systems

CRM Systems

Microsoft Office

Job description

Key Account Manager - Manufacturing

Location: Droitwich

Job Type: Full-Time -On-site

Hours: Monday to Thursday 8.30am - 5.15pm and Friday 8am - 1pm

Salary: £30,000 - £33,000 p.a. + Benefits
Industry: Manufacturing / Engineering

Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive on building strong client relationships and solving problems collaboratively? We are currently recruiting for a dynamic Key Account Manager to join a growing manufacturing organisation specialising in bespoke manufacturing solutions for a diverse range of industries.

This is an exciting opportunity for an ambitious individual to become the vital link between customers and the business, ensuring satisfaction, loyalty, and continuous growth.

The Role:

You will act as the voice of the customer within the business-managing enquiries, resolving challenges, and ensuring projects run smoothly from initial contact to order fulfilment. With a strong focus on relationship building, you will oversee key customer accounts, liaising with internal departments to deliver tailored solutions that meet and exceed expectations.

Key Responsibilities:

• Manage incoming customer enquiries via email, phone, and web, ensuring a timely and effective response.
• Gather essential information to assess feasibility, generate quotations, and gain internal approvals.
• Follow up quotations, handle technical queries, and convert opportunities into confirmed orders.
• Oversee the contract review process and liaise with production to ensure delivery timelines are met.
• Maintain ERP systems with accurate customer and product data (BoMs, routings, pricing).
• Proactively manage relationships, resolve complaints, and support small-scale engineering changes.

About You:

• Previous experience in a Customer Service, Account Management, or Sales Support role within a manufacturing or engineering environment.
• Organised, detail-oriented, and able to juggle multiple tasks under pressure.
• Highly numerate with a solution-focused approach to problem-solving.
• Confident working with ERP/CRM systems and Microsoft Office applications.

Ready to take the next step in your career?
Apply now with your updated CV or contact our recruitment team for more information. This is your chance to join a thriving industry leader with a reputation for quality and innovation.