Key Account Manager

Stark Danmark A/S; Worthing; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Retirement Savings Plan (Pension) with

Life Assurance

WorkPerks platform discounts

Aviva Digicare+ Workplace App

Car Salary Sacrifice

Cycle2Work

Benenden Healthcare

Employee Discount

Refer a Friend

Wellbeing Centre

Job summary

STARK Building Materials UK is seeking a results-driven Key Account Manager to manage and develop major construction accounts in the Worthing area. You will drive customer satisfaction, manage orders and liaise with branches and suppliers to ensure timely deliveries and accurate pricing.

Responsibilities include building relationships with procurement teams, Project Managers and Site Agents, and actively seeking growth opportunities across assigned accounts.

Qualifications

• Experience in sales, account management or customer support roles.
• Commercial and pricing awareness of margins, delivery charges and credit processes.
• Clear, professional communicator across phone, email and in-person; able to build relationships at all levels.

Responsibilities

• Manage and grow large key accounts.
• Build and maintain relationships with procurement teams, Project Managers and Site Agents.
• Be proactive with regular site visits and customer check-ins.
• Follow up and requote projects to meet revenue, margin and growth targets.
• Manage full order lifecycle—input orders, monitor fulfilment and ensure timely deliveries.
• Source non-standard or bespoke product requirements to meet customer needs.
• Liaise with suppliers on availability, pricing and dates.
• Coordinate with branches to prioritise orders and align with site schedules.
• Act as daily operational contact for allocated site/build projects.
• Provide specification data and datasheets as required.

Skills

Sales/Account Management

Job description

Are you based in or around the Worthing area? Do you have experience in sales or account management? Jewson, leading building materials distributor, is on the hunt for a Key Account Manager who's as passionate about great service as we are. The Key Account Manager will be responsible for managing relationships of our large key accounts.

Location: Jewson, 29 Brougham Rd, Worthing, BN11 2NU. Hours: 8am - 5pm, Monday to Friday.

Job Purpose: To provide day-to-day operational support for large key customers, managing estimates, orders, and deliveries. Acting as the key contact for site teams, this role works across the Branch network to ensure materials are delivered accurately and on time, while building strong relationships, identifying opportunities, and actively supporting the growth of sales across assigned accounts.

• Manage and grow our large key accounts.
• Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
• Be proactive, responsive, and visible, including regular site visits and customer check-ins.
• Follow up and requote projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
• Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.
• Source non-standard or bespoke product requirements in line with customer needs and timelines.
• Liaise with suppliers to confirm availability, pricing, and delivery dates.
• Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
• Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
• Provide specification & product data, including data sheets as required.

Experience Required: Experience within a sales, account management or customer support role — ideally within builders' merchant, supplier, or construction-related role. Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes. Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams. Project coordination, prioritisation and multitasking skills.

What's in it for you?

• Retirement Savings Plan (Pension) – with Legal & General.
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
• Employee Discount.
• Refer a Friend scheme.
• Wellbeing Centre via WorkPerks.

Why STARK?

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders' merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make our trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading sustainable solutions they need to build responsibly for our future.

We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.