Senior Sales Adviser

Stark Danmark A/S; City of Edinburgh; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

Pension with LG Life Assurance

WorkPerks discounts

Aviva Digicare+ Workplace App

Car Salary Sacrifice scheme

Cycle2Work

Benenden Healthcare

New Reward and Recognition programme

34 days holiday

Job summary

STARK Building Materials UK, a prominent UK builders’ merchant network, is seeking a Customer Service Supervisor to lead the Edinburgh-based team and elevate customer satisfaction. You will drive service quality, coach staff, and implement strategies to enhance the customer journey.

Join a hybrid role with generous benefits, competitive salary, and opportunities for professional development within a supportive environment.

Qualifications

• Enthusiasm for the merchant world and positive attitude.
• Honesty and integrity to foster a respectful workplace.
• Ability to collaborate effectively with colleagues.
• Dedication to producing high-quality results.

Responsibilities

• Supervise and support the customer service team, guiding performance.
• Monitor metrics to meet targets and operational goals.
• Address inquiries and complaints with timely resolutions.
• Train and mentor new team members on policies and practices.
• Develop and implement customer service strategies to improve experience.
• Analyse feedback and trends to drive improvements.
• Collaborate cross-functionally to streamline processes.
• Prepare management reports on performance and satisfaction.
• Foster a positive, collaborative team environment.
• Stay updated on industry trends and best practices.

Skills

Enthusiasm

Decency

Team Spirit

Pride

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00. Location: 58 Craigentinny Avenue, North EDINBURGH, EH6 7LJ

What You’ll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
• Train and mentor new team members on company policies, procedures, and customer service best practices.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve communication.
• Prepare reports on team performance and customer satisfaction metrics for management review.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
• Stay updated on industry trends and best practices in customer service.

What We’re Looking For

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit – Yo\u thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top‑note results.

What’s in it for you?

• Competitive Basic Salary
• Performance Related Bonus
• Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme
• 34 days holiday per year

Why Choose Us?

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
• Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
• Work‑Life Balance - We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high‑quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle‑free access to the market‑leading, sustainable solutions they need to build responsibly for the future.

At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day. We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day. We are proud that we offer all our colleagues a great place to work.