Key Account Manager

TN United Kingdom; Wallingford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing and financially secure company is seeking a Customer Account Manager to manage and grow SME client accounts. The role involves delivering exceptional service, promoting waste management solutions, and identifying upselling opportunities. A full UK driver's license is required.

Benefits

Vehicle

Bonus

Qualifications

• At least 2 years' experience in account or contract management.
• Previous experience in the waste management or environmental services industry.

Responsibilities

• Manage and grow a portfolio of SME customers using tailored waste management solutions.
• Provide expert advice on waste legislation and innovations.
• Identify upselling opportunities and support sales initiatives.

Skills

Communication

Customer Service

Organisation

Time Management

Commercial Awareness

Job description

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Are you a Key Account Manager or have background in sales?

This is a fantastic opportunity to join a growing and financially secure business delivering innovative waste solutions to a portfolio of SME clients. We're looking for someone commercially minded, customer-focused, and confident managing client relationships in a competitive, fast-paced sector.

Your role will focus on retaining and growing existing accounts, promoting best-value waste management services, and identifying opportunities to upsell new solutions and technologies.

Job Type: Full-Time Permanent

Job Title: Customer Account Manager

Salary: Up to £35,000 + Vehicle and Bonus

Hours: Monday to Friday 9:00 - 17:00

Location: Ewelme

Please note: A full UK drivers license is required for this role.

Role Responsibilities of the Key Account Manager:

• Manage and grow a portfolio of SME customers using tailored waste management solutions.
• Maintain regular contact with clients, delivering exceptional service and building strong long-term relationships.
• Provide expert advice on waste legislation, innovations, and environmental best practices.
• Identify upselling opportunities and support sales initiatives to grow revenue within your portfolio.
• Carry out regular service reviews to ensure contracts remain commercially viable and operationally effective.
• Generate new appointments and support the wider sales team with leads and insights.
• Liaise with operations and logistics teams to ensure seamless service delivery
• Resolve contractual or service-related issues promptly, maintaining client satisfaction.
• At least 2 years' experience in account or contract management.
• Previous experience in the waste management or environmental services industry.
• Excellent communication, presentation, and customer service skills.
• Commercially aware, with the ability to analyse contract profitability and service value.
• Strong organisation and time management, with the ability to multitask across clients.