Key Account Manager

Ikrut; United Kingdom; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working model

Health & Life cover

Enhanced holiday allowance

Cycle to work scheme

Gym and lifestyle discounts

Mentoring and recognition programs

Structured development programme

Job summary

Unsworth is a global logistics leader seeking a strategic Key Account Manager to grow high-value client portfolios and deliver outstanding service. You will act as the main interface between clients and internal teams, driving revenue growth and client retention while promoting our digital supply chain tools.

The role is UK-wide, home-based with travel, offering a hybrid working model, and a structured development programme.

Qualifications

• Proven track record in Key Account Management or Business Development in freight forwarding.
• Excellent communication and interpersonal skills.
• Experience building relationships with internal and external stakeholders.
• Strong organizational and time management skills, able to manage multiple accounts.
• Self-motivated, results-oriented with a strategic mindset.
• Knowledge of customer supply chains, especially within food sector is a plus.
• Good understanding of market dynamics and supply chain challenges.
• Comfort promoting and demonstrating digital supply chain solutions.

Responsibilities

• Nurture and grow relationships with key accounts, delivering exceptional service and driving revenue.
• Develop and execute strategic account plans to maximize profitability.
• Retain, grow, and develop existing clients while generating new business in line with KPIs.
• Use CargoWise CRM for tracking, reporting, and opportunity planning.
• Set communication schedules and conduct monthly meetings and quarterly reviews.
• Lead onboarding of new clients and coordinate with internal teams.

Skills

Key Account Management

Business Development

Freight Forwarding

Relationship Building

Strategic Planning

Analytical Skills

CRM CargoWise

Digital Logistics

Tools

CargoWise CRM

Job description

Key Account Manager

Location: UK Wide

Working arrangement: Home-Based with UK Travel

Join an award-winning logistics leader driving innovation in global trade.

Are you a results-driven Key Account Manager with a passion for building strong client relationships? We are looking for a strategic, commercially focused professional to grow high-value accounts, strengthen client partnerships, and deliver exceptional customer experiences.

Unsworth is an internationally recognised, multi award-winning logistics company, delivering best-in-class supply chain solutions powered by innovative digital tools. Our industry-leading online portal gives clients real-time visibility and full control over their global logistics operations.

The Role:

• Proactively manage and grow your client portfolio by delivering exceptional service, ensuring high-quality outcomes, and identifying opportunities to expand account value. Position Unsworth as a trusted long‑term partner to strengthen loyalty and improve retention.
• Drive commercial growth by planning client engagement, touchpoints, and communication schedules that strengthen relationships, unlock additional revenue opportunities, and support sustainable long‑term growth.

Key Responsibilities:

• Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded
• Develop and execute strategic account plans to drive revenue growth and maximize profitability
• Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s
• Utilize the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
• Establish and maintain client rates in CargoWise, promptly adjusting them to prevent expiration
• Oversee data integrity and promptly alert operations managers to any discrepancies
• Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at‑risk clients.
• Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews

• Play a key role in new business pitches and hold responsibility for the effective on‑boarding of new clients.
• Act as the key interface between the allocated customers and all relevant departments.
• Resolve customer issues and complaints promptly to maintain trust and satisfaction
• Proactively assess and validate customer needs, consistently striving to exceed expectations
• Maintain the revenue and gross profit of each account, actively pursuing additional revenue stream opportunities.
• Monitor commercial performance using key metrics and reporting tools.
• Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share
• Foresee industry changes and implement strategic account management plans to navigate transitions effectively
• Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities

Our ideal candidate

• A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential
• Proficient communicator with excellent Interpersonal skills
• Experience in building relationships both externally and internally
• Strong organisation and time management skills to manage multiple accounts
• Self‑motivated and result‑orientated mindset
• A solid understanding of customer supply chains, particularly within the food sector, is desirable
• Good understanding of the current market and supply chain challenges
• Excellent technical skills, with the confidence to promote and demonstrate our digital supply chain management solution.
• Strong strategic thinking skills with the ability to plan long term business growth with top clients
• Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially

What we offer:

• Competitive salary and comprehensive benefits package
• Hybrid working model with flexibility
• Innovative and collaborative working environment
• Work with a diverse, sociable, dynamic international team with a clear vision and strategy.
• Structured development programme with genuine career progression
• Health Care Plan, Life Assurance
• Enhanced holiday allowance
• Cycle to work scheme, Gym and lifestyle discounts
• Mentoring and recognition programmes

Unsworth is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from candidates with diverse backgrounds and experiences.