Key Account Manager

Txm Recruit Ltd; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Key Account Manager to oversee key accounts and drive continuous improvement initiatives. This role involves managing customer relationships, budgetary control, and ensuring the delivery of high-quality service contracts. The ideal candidate will have a background in maintenance engineering, particularly with automated machinery, and will be adept at contract management and customer service. Join a dynamic team where your contributions will significantly impact customer satisfaction and operational excellence.

Qualifications

• Experience with Automated Materials Handling companies.
• Proven success in managing and developing customer accounts.

Responsibilities

• Manage assigned UK Residential service contract customers.
• Lead and manage the growth of the customer service operation.
• Negotiate service contract pricing when necessary.

Skills

Customer Service Management

Budget Control

Contract Management

Continuous Improvement Initiatives

Negotiation Skills

Education

HNC/HND or Degree in Engineering

Job description

Location

United Kingdom

Sector:

FMCG

Job type:

Permanent

Salary:

Competitive

Contact:

Ben Clarke

Contact email:

[e-mail]

Contact phone:

01332974922

Job ref:

BH-84372

Published:

1 day ago

Expiry date:

2025-06-08

Start date:

2025-07-06

Key Account Manager

Home based / travel to key account sites

Competitive salary + monthly car allowance

TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. In this position, you will be responsible for the development and management of assigned resident site key accounts as well as continuous improvement activities.

You will need a maintenance engineering background, ideally with intralogistic automated machinery, along with experience in customer management, contract management, and a drive for continuous improvement.

Responsibilities:

• Manage assigned UK Residential service contract customers including account management and budgetary control, working with resident service managers/supervisors to deliver the resident maintenance service contract
• Ensure Resident Support contracts are delivered via Site Managers and that customer relationships are managed
• Assist and support the Head of Operations on new business ventures, troubleshooting with existing customers
• Lead and manage the growth and development of the customer service operation in line with the UK Customer Service strategy
• Negotiate service contract pricing when necessary
• Monitor and develop strategic service accounts
• Manage business development in service on a strategic level for customers
• Ensure new service operation plans, policies, procedures, and transition/migration plans align with company goals

Required Experience and Skills:

• HNC/HND or Degree in Engineering
• IOSH/NEBOSH Health & Safety qualification
• Experience with Automated Materials Handling companies
• Experience managing large maintenance budgets
• Strong customer service management skills
• Experience negotiating and compiling service contracts
• Experience with budget control
• Proven success in managing and developing customer accounts
• Experience implementing continuous improvement initiatives
• Knowledge of complex servicing concepts to establish standards across subsidiaries

TXM Recruit is an equal opportunity employer. We accommodate candidates with specific needs or requiring reasonable adjustments during the selection process due to disabilities or long-term health conditions.