Key Account Manager

JR United Kingdom; Pelsall; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative company as an Account Manager, where you will be the face of the brand and engage with customers to enhance their operations. This role emphasizes relationship building and understanding customer needs to provide tailored solutions. With a supportive and inclusive culture, you will benefit from extensive training, performance incentives, and opportunities for growth. If you are driven, adaptable, and passionate about customer success, this is the perfect opportunity for you to thrive in a dynamic environment.

Benefits

Private healthcare

Life insurance

Wellbeing support

6% pension contribution

Company vehicle

Laptop and mobile phone

33.5 days of holiday

Incentives for top performers

Reward for referrals

Extensive onboarding and training

Qualifications

• Experience in customer-facing roles or sales is essential.
• Must possess a full manual UK driving license.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Manage sales area operationally and strategically using CRM systems.

Skills

Customer-facing experience

Sales experience

Solution-oriented approach

Excellent organizational skills

Resilience and adaptability

Drive and motivation

Curiosity and passion for learning

Tools

Salesforce

Job description

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As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

What's the role?

As an Account Manager, you are the face of Hilti and the core of our sales approach. Your focus will be on engaging with customers to understand their needs and providing tailored solutions that enhance their operations.

Who is Hilti?

Hilti is a global leader in innovation, improving productivity, safety, and sustainability in the construction industry and beyond. We build strong customer relationships, creating products and solutions that make construction better. Our passionate and inclusive team of 34,000 employees across over 120 countries explores new possibilities, leverages their potential, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked among the UK's top 20 workplaces by the Great Place to Work institute.

What does the role involve?

• Visiting sites and customers in the field, asking open questions to understand their needs, and listening to provide customized solutions.
• Demonstrating our innovative products and state-of-the-art software on-site.
• Developing 'focus' customers by building relationships and uncovering new business opportunities.
• Managing your sales area operationally, organizationally, and strategically, utilizing our CRM system, Salesforce.

What do we offer?

• A passionate, inclusive global team and a caring, performance-driven culture.
• Extensive onboarding, training, and company events in Manchester.
• Incentives such as trips to New York City, Milan, and Miami for top performers.
• A minimum 10% salary increase after two years of high performance through our Star Development Programme.
• 33.5 days of holiday (including Bank Holidays) with options to buy additional days.
• Private healthcare, life insurance, wellbeing support, and a 6% pension contribution.
• Company vehicle with fuel/charging card, laptop, and mobile phone.
• A £2,000 reward for referring successful candidates.

What you need is:

• Customer-facing or sales experience in any industry.
• A solution-oriented approach to uncover customer pain points and needs.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to meet various customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity and a passion for learning and growth.
• Excellent organizational skills to manage time and priorities autonomously.
• Essential: Full manual UK driving license to visit customers on-site five days a week. Please disclose any points on your license along with expiry dates.

Who should apply?

We welcome applicants from diverse backgrounds. Some of our best account managers joined without prior experience in sales or construction. Success depends on teamwork and ability, regardless of background.

Please apply only for one role. The team will assign you where your skills fit best.

Click 'Apply Now' to upload your CV and answer a few questions. The process takes about 90 seconds.

SALES ONLY

If eligible, you'll complete a fun online assessment and a short pre-recorded video interview. Keep an eye on your junk mail for these invitations.

For application support, contact [emailprotected].

The process includes an initial interview with a Regional Manager, a day-in-the-life 'field ride,' and a final interview with a Sales Director. Travel expenses are covered.

If no suitable role is available now, you'll be kept in our talent pool for future opportunities. We'll stay in touch.

Hilti values diversity and is an equal opportunity employer, welcoming contributions from all team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.