Key Account Manager

JR United Kingdom; Partington; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their team. In this role, you will engage with customers directly, leveraging your consultative skills to identify their needs and offer tailored solutions. With a strong emphasis on innovation and customer relationships, this position offers a unique opportunity to contribute to improving productivity and safety in the construction sector. The company values personal development and offers extensive training, a supportive culture, and attractive incentives for high performance. If you're driven and passionate about customer success, this could be the perfect fit for you.

Benefits

Extensive onboarding & training

Incentives for best performers

33.5 days’ holiday

Private healthcare

Life insurance

6% pension contribution

Company vehicle

Company laptop

Mobile phone

Referral reward

Qualifications

• Experience in customer-facing roles with a focus on sales.
• Ability to uncover customer needs and provide tailored solutions.

Responsibilities

• Visiting customers on-site to understand their needs and provide solutions.
• Managing sales area operations and using Salesforce for CRM.

Skills

Customer-facing experience

Solution-oriented approach

Resilience and adaptability

Organizational skills

Drive and motivation

Curiosity and passion for learning

Education

Full manual UK driving license

Tools

Salesforce

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but you can expect your days to include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, and listening to turn this into a tailor-made solution.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Further developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Being responsible for the operational, organisational, and strategic management of your sales area, fully utilising the top-in-class CRM system, Salesforce.

WHAT DO WE OFFER?

At Hilti, we have a passionate and inclusive global team and a caring and performance-driven culture. This means you are part of something special – a place where you can grow, surrounded by colleagues who support you and safe in the knowledge your results will be recognised and rewarded.

• Extensive onboarding & training process and companywide events in Manchester.
• Incentives for best performers such as trips to places like New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays) with opportunity to buy additional days.
• Private healthcare, life insurance, and wellbeing support.
• 6% pension contribution.
• Company vehicle and a fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate to Hilti.

WHAT YOU NEED IS:

Lots of qualities make an Account Manager; however, the below skills and experience would be a good starting point:

• Customer-facing/sales experience gained in any industry.
• Solution-oriented approach – you can uncover customers’ pain points and needs to provide our best-suited solutions.
• You share our values – commitment, teamwork, courage, and integrity.
• Resilience and adaptability – comfortable meeting all levels of customers from site operators to managing directors.
• Drive – a motivated approach to achieving success and overcoming challenges.
• Curiosity – a passion to learn, develop, and grow.
• Organizational skills – excellent at managing your time and priorities, and able to work autonomously.
• Essential: Full manual UK driving license to visit customers on-site 5 days a week, Monday to Friday. Please disclose points on your license along with expiry dates.

WHO SHOULD APPLY?

We have an excellent mix of people, and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine. Success at Hilti depends on teamwork and ability, regardless of background.

Please DO NOT apply for multiple roles; the team will assign you where your skills are the best fit.

Click the 'Apply Now' button to upload your CV and answer a couple of short questions. The whole process should take around 90 seconds.

SALES ONLY

If you meet the requirements, you'll be invited to complete a fun online assessment and a short pre-recorded video interview. Please check your junk mail for these communications.

If you need support with your application, contact [emailprotected].

Once in the formal process, there are three stages: a first interview with a Regional Manager, a day-in-the-life 'field ride', and a final interview with a Sales Director. Expenses for travel will be reimbursed.

If no suitable role is available now, we will keep you in our talent pool for future opportunities and stay in touch.

Hilti is where your best belongs. We are an equal opportunity employer, valuing contributions regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.