Key Account Manager

Meridian Business Support; Clyst St Mary; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Meridian Business Support is seeking an experienced Key Account Manager to oversee major OEM accounts within a regulated engineering environment. You will manage all commercial aspects from enquiry through export, coordinating with estimating and production to ensure timely delivery and compliance.

Responsibilities include cradle-to-grave order processing, licensing and export controls, and ongoing customer communication.

Qualifications

• Experience managing large OEM customer accounts in a regulated engineering environment.
• Degree or equivalent experience, preferably in manufacturing.
• Experience in a technical environment with mechanical engineered products.
• Strong organisational and communication skills; able to work under pressure.
• Willingness to travel/occasional site visits.

Responsibilities

• Manage the commercial relationship with major global OEMs.
• Cradle to grave order processing from enquiry to export.
• Ensure compliance for export licenses and regulatory controls.
• Maintain day-to-day communication on quotes, deliveries and costs.
• Lead regular customer reviews and occasional on-site visits; create weekly expedite reports.
• Handle export control diligence and credit control procedures.

Skills

OEM account management

Engineering industry experience

Communication skills

Time management

Pressure handling

Education

Degree education

Job description

Key Account Manager

The Opportunity:

If you're an experienced Key Account Manager within a highly regulated engineering environment then this is a fantastic opportunity for you! The Key Account Manager will oversee all orders and commercial business dealings with major customers across the world whilst developing relationships with those customers and internal stakeholders.

The Role:

Managing the entire commercial relationship with one or two major key global OEMs within a highly regulated engineering environment.

Cradle to grave order processing: handling the initial enquiry and dealing with all associated written and verbal communication, working with the estimating team on the bid process and negotiating quotations, order processing over very technical products, and resolving all queries during production until the product is despatched and exported.

Working with corporate departments to ensure compliance for credit control, export licenses, HM Revenue and Customers and internal procedures.

Responsible for day-to-day communication with the customer relating to new and existing quotations, delivery commitments, cost reduction activities, timescales audits, testing compliance and certifications

Regular meeting reviews with customer via Teams and face to face, which may involve the occasional visit on site with customers.

Creating weekly expedite reports using Oracle and other MS Projects systems.

General associated administration on the client account including export control diligence and credit control procedures.

Preferred Skills:

• Previous experience of managing large OEM customer accounts/portfolios within a highly regulated engineering environment essential.
• Degree education or equivalent experience, ideally within a manufacturing environment.
• Experience of working in a technical environment, on a technical / mechanically engineered product.
• Excellent organisational, communication and people skills along with drive and resourcefulness.
• Capable of working under pressure to achieve set targets, strong time management skills.

Working Hours:

• 8.00am-4.00pm Monday to Friday (potential for hybrid working)

Associated Benefits:

Competitive salary in the region of £(phone number removed) depending on your experience and qualifications. A range of benefits including company bonus and an excellent pension scheme and 25 days annual leave plus bank holidays. Progression is encouraged, as is professional development.

Please note that this specific role may be subject to export control restrictions, including under ITAR. Any offer of employment from this particular company will be conditional on the successful candidate meeting the applicable legal requirements for access to controlled information or technology