Key Account Manager

JR United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to enhance customer relationships and drive sales. In this role, you will engage with clients, understand their needs, and offer tailored solutions. You will have the opportunity to demonstrate cutting-edge products and manage your sales area with the support of a top-tier CRM system. With a commitment to employee development and a culture of inclusivity, this company offers extensive training, incentives for high performance, and a comprehensive benefits package. Join a passionate team and make a significant impact in the construction industry!

Benefits

Extensive onboarding & training

Incentives for top performers

Minimum 10% salary increase after 2 years

33.5 days’ holiday

Private healthcare

6% pension contribution

Company vehicle

Company laptop and mobile phone

£2,000 reward for referrals

Qualifications

• Customer-facing experience in any industry is essential.
• Strong organizational skills for managing time and priorities.

Responsibilities

• Visit customers and sites to understand their needs.
• Demonstrate innovative products and software on-site.
• Manage operational and strategic aspects of sales area.

Skills

Customer-facing/sales experience

Solution-oriented approach

Excellent organizational skills

Resilience and adaptability

Drive and motivation

Curiosity to learn and develop

Tools

Salesforce

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Hilti's global team of 34,000 employees across more than 120 countries explores possibilities, leverages potential, owns personal development, and grows lasting careers. Hilti Great Britain has been recognized as a top employer for nearly two decades and is ranked in the top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but you can expect to:

1. Visit sites and customers in the field, asking open questions to understand their needs, listening, and turning this into tailored solutions.
2. Demonstrate innovative products and state-of-the-art software to customers on-site.
3. Further develop ‘focus’ customers by building relationships and uncovering new business leads.
4. Manage operational, organizational, and strategic aspects of your sales area, utilizing the top-in-class CRM system, Salesforce.

WHAT DO WE OFFER?

At Hilti, we have a passionate and inclusive global team and a caring, performance-driven culture. You will be part of something special where you can grow, supported by colleagues, with your results recognized and rewarded.

• Extensive onboarding & training, plus companywide events in Manchester.
• Incentives for top performers, including trips to New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance via our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays) with options to buy additional days.
• Private healthcare, life insurance, and wellbeing support.
• 6% pension contribution.
• Company vehicle and fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate.

WHAT YOU NEED IS:

Key qualities include:

• Customer-facing/sales experience in any industry.
• Solution-oriented approach to uncover customer needs and provide suitable solutions.
• Alignment with our values: commitment, teamwork, courage, and integrity.
• Resilience and adaptability to interact with all customer levels.
• Drive and motivation to succeed and overcome challenges.
• Curiosity to learn, develop, and grow.
• Excellent organizational skills for managing time and priorities independently.
• Essential: Full manual UK driving license for site visits, with disclosure of any points and expiry dates.

WHO SHOULD APPLY?

We welcome applicants from diverse backgrounds, including those with no prior sales or construction experience. Success depends on teamwork and ability, not background. Please apply only for roles where your skills are the best fit. The process involves uploading your CV, answering brief questions, an online assessment, and a short pre-recorded interview. Successful candidates will progress through interviews with regional managers, a day-in-the-life field ride, and a final interview with a Sales Director, with expenses paid for travel. If no current role fits, we will keep your details for future opportunities. Hilti is an equal opportunity employer, valuing contributions regardless of sex, gender, race, ethnicity, sexual orientation, disability, age, religion, or family status.