Key Account Manager

JR United Kingdom; Burrington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive sales and foster strong customer relationships. This role emphasizes meaningful interactions, providing tailored solutions to enhance productivity and safety in the construction sector. You will engage with diverse clients, manage your sales area strategically, and utilize top-tier CRM systems. Join a passionate team that values commitment and teamwork, and enjoy extensive training, performance incentives, and a supportive work culture. If you are driven, curious, and ready to make an impact, this opportunity is for you.

Benefits

Private healthcare

Life insurance

Wellbeing support

Company vehicle

Fuel/charging card

Company laptop

Mobile phone

33.5 days holiday

Incentives for top performers

Pension contribution

Qualifications

• Experience in customer-facing roles, ideally in sales.
• Ability to uncover customer needs and provide solutions.

Responsibilities

• Engaging with customers to understand their needs and provide tailored solutions.
• Managing sales operations and utilizing CRM tools effectively.

Skills

Customer-facing/sales experience

Solution-oriented approach

Resilience and adaptability

Organizational skills

Full manual UK driving license

Tools

Salesforce

Job description

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHAT'S THE ROLE?

As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK’s Best Workplaces by the Great Place to Work institute.

WHAT DOES THE ROLE INVOLVE?

In your role as an Account Manager, no day will be the same, but you can expect your days to include:

1. Visiting sites and customers in the field, asking open questions to understand their needs, listening, and turning this into a tailor-made solution.
2. Demonstrating our innovative products and state-of-the-art software to customers on-site.
3. Further developing ‘focus’ customers by building relationships and uncovering new business leads.
4. Being responsible for the operational, organisational, and strategic management of your sales area, fully utilising the top-in-class CRM system, Salesforce.

WHAT DO WE OFFER?

At Hilti, we have a passionate and inclusive global team and a caring and performance-driven culture. This means you are part of something special – a place where you can grow, surrounded by colleagues who support you and safe in the knowledge your results will be recognised and rewarded.

• Extensive onboarding & training process and companywide events in Manchester.
• Incentives for best performers such as trips to places like New York City, Milan, and Miami.
• Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme.
• 33.5 days’ holiday (including Bank Holidays) with opportunity to buy additional days.
• Private healthcare, life insurance, and wellbeing support.
• 6% pension contribution.
• Company vehicle and a fuel/charging card.
• Company laptop and mobile phone.
• £2,000 reward for referring a successful candidate to Hilti.

WHAT YOU NEED IS:

Many qualities make an Account Manager, but the following skills and experience are a good starting point:

• Customer-facing/sales experience gained in any industry.
• Solution-oriented approach – you can uncover customers’ pain points and needs to provide our best-suited solutions.
• You share our values – commitment, teamwork, courage, and integrity.
• Resilience and adaptability – comfortable meeting all levels of customers, from site operators to managing directors.
• Drive – a motivated approach to achieving success and overcoming challenges.
• Curiosity – a passion to learn, develop, and grow.
• Organizational skills – excellent at managing your time and priorities, and able to work autonomously.
• Essential: Full manual UK driving license to visit customers on-site 5 days a week, Monday to Friday. Please disclose points and expiry dates on your license.

WHO SHOULD APPLY?

We have an excellent mix of people, and some of our best account managers joined us with no experience. Success at Hilti depends on teamwork and ability, regardless of background.

Please DO NOT apply for multiple roles. The team will assign you where your skills are the best fit.

Click the 'Apply Now' button to upload your CV and answer a couple of short questions. The process takes around 90 seconds.

**SALES ONLY**

If eligible, you'll complete a fun online assessment and a short pre-recorded video interview. Please check your junk mail for these communications.

For support, contact [emailprotected].

The process includes three stages: a first interview with a Regional Manager, a day-in-the-life 'field ride', and a final interview with a Sales Director. Travel expenses are paid if you need to travel to meet us.

If no suitable role is available now, we will keep your details for future opportunities and stay in touch.

Hilti is an equal opportunity employer and values all contributions regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion, or family status.