Key Account Manager

Sopra Steria; Bristol; On-site; GBP 68,000 - 79,000; Full time

Job summary

A leading technology company is seeking a Key Account Manager to enhance client relationships and explore business growth opportunities. This pivotal role requires strong interpersonal skills, a comprehensive understanding of market dynamics, and a focus on delivering value. The successful candidate will ensure client satisfaction and drive revenue through strategic initiatives, while also collaborating closely with internal teams.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Flu Vaccinations

Life Assurance

Pension Plan

Cycle to Work Scheme

Holiday Trading

Travel Insurance

Qualifications

• Ability to nurture long-term relationships with key stakeholders.
• Experience in client relationship management in technology or financial services.
• Strong command of sales lifecycle and client engagement strategies.

Responsibilities

• Manage commercial, contractual, and relationship aspects of a client portfolio.
• Drive revenue growth through upselling, cross-selling, and new business acquisition.
• Collaborate with stakeholders to align services with client priorities.

Skills

Relationship Management

Market Dynamics Understanding

Value-Based Selling

Client Engagement Strategies

Analytical Skills

Job description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.8 billion in 2023.

Job Description

SBS are looking for a Key Account Manager who is proactive, organised, and confident in building strong relationships with clients. The successful candidate will be responsible for managing the commercial, contractual, and relationship aspects of a portfolio of clients while also driving revenue growth through strategic upselling, cross-selling, and the acquisition of new business opportunities.

You will act as a key point of contact, working closely with stakeholders to understand their needs, ensure account objectives are met, and identify areas for continued collaboration and growth. You will play a key role in expanding SBS’s presence within existing accounts by aligning our services with client priorities, while also identifying and engaging new clients to drive incremental value and revenue growth.

This is a visible and varied role that involves managing important relationships, supporting delivery outcomes, and coordinating cross-functional teams to meet client expectations.

What will the role involve?

• Executingthe sales strategy through new business acquisition, upselling, cross-selling, and expanding share of wallet within key accounts.
• Building and maintaining trusted relationships with senior client stakeholders and internal stakeholders to align with commercial goals and client priorities.
• Designing and executingtailored account strategiesthat align closely with client priorities, driving mutual value and long-term growth opportunities.
• Championing client satisfaction through proactive issue resolution, ensuring challenges are addressed swiftly and constructively to maintain trust and long-term partnership value.
• Sharinginsights and knowledge with the broader sales and client services teams.

Qualifications

What are we looking for?

• The ability to build, nurture, and leverage long-term relationships with key stakeholders, understanding their evolving needs.
• A strong grasp of market dynamics, pricing strategies, and value-based selling, combined with the ability to drive upsell, cross-sell, and new business opportunities effectively.
• Proven experience in managing client relationshipswithin account management or other client-facing roles, ideally in the technology or financial services sectors, with a focus on delivering value and fostering long-term partnerships
• Strong command of the sales lifecycle and client engagement strategies, with the ability to tailor approaches that drive revenue growth and deepen client commitment.
• A practical, solutions-oriented communicator, skilled in analysing challenges with the ability to present ideas effectively both verbally and in writing to diverse audiences.

Additional Information

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary:Circa £68,000 per annum, as well asa commission structure
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection:Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

We are committed to fighting against all forms of discrimination and fostering a work environment that is inclusive and respectful of all differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.