Key Account Manager

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job description

Founded in 1994, TEKSAN continues its journey to become a global brand worldwide. As a pioneering engineering company in quality and innovation, we started our journey with the motto of reliable power and today we serve in more than 140 countries in 6 continents with 2 factories and more than 900 employees by developing reliable and innovative products for a sustainable life. We are growing with the determination to be the first brand that comes to mind when it comes to sustainable life, energy and generators with our dozens of dealers around the world as well as our UK and US offices.

Why us?

Since the day we were founded with more than a quarter of a century of experience, we always aim to do the newest and the best. We support each other in our working environment and believe in the power of common mind and being a family.

A career journey awaits you at Teksan, where you will have the opportunity to learn new things and develop in our R&D center, have the opportunity to work abroad and experience being a part of great achievements.

We want to add creative, innovative, enthusiastic and teamwork-loving friends to our ever-growing family. With our unique experience and know-how, we are excited to meet the future Teksan employees.

Office Location: Birmingham

Duties/Responsibilities:

• Making regular sales visits to customers or dealers in assigned region/ area/ accounts/ segment.
• Handling enquiries from customers or dealers belonging to his/her region/ area/ accounts/ segment.
• Supervising the commercial conditions of any sale made to region/ area/ accounts/ segment.
• Ensuring account financials including credit limits and payment terms are adhered to and shortfalls accounted.
• Searching for new markets and developing strategies for the assigned segment.
• Carrying out regular forecast updates to Sales Manager and partaking in yearly forecasting process.
• Hosting meetings with customers coming to our company locations across Teksan Global.
• Creating or maintaining account or business plans to drive actionable items.
• Following the shipment plan and managing delays or issues.

Systems:

• Managing and updating assigned customers/ dealers information in CRM.
• Maintaining and regularly monitoring activity in CRM including adding any new Teksan accounts/ customers/ dealers.
• Ensuring orders received are correct and values match those of agreement via communication.
• Placing orders within the SAP/ C4C systems to ensure timely delivery.
• Monitoring SAP and weekly build and shipment information to maximize on-time delivery.
• Inputting competitor intelligence into CRM System.

Technical:

• Liaising with technical departments and providing detailed information to customers.
• Ensuring all technical details are gained and submitted alongside enquiries to Project Dept.
• Supporting customer warranty claims and working with Service/ Quality teams to resolve.
• Hosting customer technical workshops with relevant stakeholders to support product development and discovery.

Marketing:

• Conducting research on competitor companies active in the region/ area/accounts/ segment for which he/she is responsible.
• Conducting market research in the region/ area/accounts/ segment for which he/she is responsible and creating reports.
• Participating in fairs and events in his/her region/ area/ segment.
• Identifying new fairs, events or conferences to build Teksan presence.
• Supporting product marketing activities and campaigns.
• Updating via CRM or via communications to customers of product releases, campaigns and Teksan events.

Qualifications:

• Graduated from relevant departments of Universities (Electrical, Electronics, Mechanical Engineering or Business Administration).
• Fluent in spoken and written English.
• 5+ years of experience in account management.
• 2+ years of experience in B2B sales or marketing.
• Proficiency in Microsoft Office applications.
• 1+ year of experience using SAP systems.
• 1+ year of experience with CRM tools.
• Strong analytical and organizational skills, with the ability to take the initiative and work independently.
• Proven experience in developing management reports and presentations.
• Excellent negotiation skills and understanding of contractual agreements.
• A customer-first approach with a passion for delivering exceptional service.

We are looking for a Key Account Manager.