Key Account Manager

TN United Kingdom; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to oversee a portfolio of key accounts. This role involves building strong relationships with customer stakeholders, identifying growth opportunities, and ensuring contract renewals. The ideal candidate will have a proven sales track record, excellent communication skills, and a strong customer focus. Join a supportive environment that values dedication and expertise, and be part of a team committed to making industry work better. If you are self-motivated and ready to take on new challenges, this opportunity is perfect for you.

Benefits

Option to purchase additional 5 days holiday

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Paid leave for wellbeing

Employee Assistance Programme

Savings and discounts

Company sick pay

Income protection

Free LinkedIn Learning access

Qualifications

• Experience in sales or account management.
• Ability to present and negotiate at senior leadership level.

Responsibilities

• Manage a portfolio of 15-20 key accounts.
• Identify and convert growth opportunities for targeted accounts.
• Report monthly on portfolio status and contract renewals.

Skills

Account Management

Sales Experience

Contract Negotiation

Communication Skills

Customer Focus

Education

Degree or Equivalent Qualification

Job description

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ABOUT THE ROLE –

The Key Account Manager is responsible for managing a portfolio of key account contracts. This involves continually reviewing the portfolio, identifying and actively managing priority accounts, maintaining a good understanding of the customer and its business needs, and building and maintaining strong relationships with customer stakeholders and decision-makers.

Managing a portfolio of 15-20 key accounts.

Prioritize the key account portfolio to ensure return on investment and growth.

Identify and convert specific growth opportunities to deliver demonstrable growth at targeted accounts.

Develop and manage the key account plan.

Engage actively with customers through face-to-face visits and quarterly business reviews, building strong relationships with stakeholders and decision-makers.

Have a strong understanding of contractual commitments to the customer.

Report monthly on portfolio status, including budget performance, renewal status, and opportunity/risk profile.

Successfully renew customer contracts at the end of their term.

Working Hours:

Monday – Friday: 8:30 am - 5:30 pm

Weekly hours: 40

Breaks: 1 hour

ABOUT YOU –

Experience in sales or account management.

Degree qualified or equivalent relevant qualification (e.g., apprenticeship) and industry experience.

Proven track record of identifying and converting growth opportunities into sales.

Ability to present, engage, and negotiate at a senior leadership level.

Experience in contract negotiation.

Excellent written and verbal communication skills.

Effective communicator at all levels.

Self-managed and motivated, responsible for own deliverables.

Strong customer focus, able to manage customer needs and deliver business goals.

Good financial and business acumen, organizational skills.

Your offer:

Competitive salary and benefits, including:

• Option to purchase an additional 5 days holiday
• Contributory Pension Scheme
• Cycle to Work Scheme
• Life Assurance
• Paid leave for wellbeing
• Employee Assistance Programme with mental health support, GP appointments, nutritional and personal training consultations, wellbeing assessments, physiotherapy, and more.
• Savings and discounts, wellness content, company sick pay, income protection, long service recognition, free LinkedIn Learning access, branded workwear, eye tests.

About us:

We’re ERIKS, a leading industrial service provider dedicated to making industry work better. We offer innovative, high-quality solutions and value our hard-working people who are the backbone of our success.

Why ERIKS?

With 170 sites across the UK and Ireland, we offer a supportive environment and diverse opportunities beyond warehouse jobs. Join us to be part of a community that values dedication, expertise, and hard work.

What are you waiting for? We can’t do it without you!