Key Account Coordinator

Michael Page; Hosey Hill; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Benefits package to be confirmed

Job summary

Michael Page is seeking a capable Key Account Coordinator to support key client accounts through service delivery coordination, scheduling, reporting, and proactive client communication. The role collaborates with internal teams to ensure efficient, accurate service delivery and strong client partnerships.

Based in Westerham, the permanent position offers £27,000–£30,000 and a benefits package. You will manage records, update portals with KPIs, and coordinate visits while maintaining high

Qualifications

• Experience in account coordination, service administration, scheduling, or customer support.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and CRM or service management systems.
• Customer-focused and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate all administrative activities for assigned key accounts.
• Maintain accurate client records and compliance files.
• Update client portals with reports, KPIs, visit documentation, and service information.
• Prepare reports and supporting documentation for client reviews and meetings.
• Schedule routine, reactive, and project-based service visits.
• Manage client requests, access arrangements, and urgent service requirements.
• Monitor service delivery and follow up on outstanding actions.
• Provide timely updates and support to clients regarding ongoing works.
• Liaise with operational teams to ensure seamless service delivery.
• Support continuous improvement by sharing account feedback and service insights.

Tools

CRM systems

Microsoft Office

Job description

This key account coordinator role is responsible for supporting key client accounts through effective coordination of service delivery, scheduling, reporting, and customer communication. The successful candidate will work closely with internal teams and clients to ensure services are delivered efficiently, accurately, and to a consistently high standard.

Client Details

Our client is a well-established and growing service provider with a strong reputation for delivering high-quality solutions to commercial and residential customers nationwide. They pride themselves on exceptional customer service, operational excellence, and building long-term client partnerships. The business offers a collaborative working environment with opportunities for professional development and career progression.

Description

• Coordinate all administrative activities relating to assigned key accounts.
• Maintain accurate client records, service documentation, and compliance files.
• Update customer portals with reports, KPIs, visit documentation, and service information.
• Prepare reports and supporting documentation for client reviews and meetings.
• Schedule routine, reactive, and project-based service visits.
• Manage client requests, access arrangements, and urgent service requirements.
• Monitor service delivery and follow up on outstanding actions.
• Provide timely updates and support to clients regarding ongoing works.
• Liaise with operational teams to ensure seamless service delivery.
• Support continuous improvement by sharing account feedback and service insights.

Profile

• Experience in account coordination, service administration, scheduling, or customer support.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with outstanding verbal and written skills.
• Proficient in Microsoft Office and CRM or service management systems.
• Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment

Job Offer

Salary range: £27,000 - £30,000, dependent on the level of experience.

Permanent position based in Westerham.

• Benefits package to be confirmed.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.