Key Account Coordinator: Client Success & Service Delivery

Michael Page; Westerham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Permanent position

Westerham based

Job summary

Michael Page is recruiting a Key Account Coordinator to support key client accounts through effective coordination of service delivery, scheduling, reporting, and customer communication. You will work closely with internal teams and clients to ensure services are delivered efficiently, accurately, and to a consistently high standard.

The role is permanent, based in Westerham, with a salary range of £27,000–£30,000 dependent on experience. Benefits are to be confirmed as part of the package.

Qualifications

• Experience in account coordination, service administration, scheduling, or customer support.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with outstanding verbal and written skills.
• Proficient in Microsoft Office and CRM or service management systems.
• Customer-focused, proactive, and capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate all administrative activities relating to assigned key accounts.
• Maintain accurate client records, service documentation, and compliance files.
• Update customer portals with reports, KPIs, visit documentation, and service information.
• Prepare reports and supporting documentation for client reviews and meetings.
• Schedule routine, reactive, and project-based service visits.
• Manage client requests, access arrangements, and urgent service requirements.
• Monitor service delivery and follow up on outstanding actions.
• Provide timely updates and support to clients regarding ongoing works.
• Liaise with operational teams to ensure seamless service delivery.
• Support continuous improvement by sharing account feedback and service insights.

Skills

Account coordination

Scheduling

Communication

CRM

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Michael Page is recruiting a Key Account Coordinator to support key client accounts through effective coordination of service delivery, scheduling, reporting, and customer communication. You will work closely with internal teams and clients to ensure services are delivered efficiently, accurately, and to a consistently high standard.

The role is permanent, based in Westerham, with a salary range of £27,000–£30,000 dependent on experience. Benefits are to be confirmed as part of the package.