Key Accounts Administrator - FTC 6 months

Otis; Enderby; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Fixed-term contract

Training programme

Job summary

Otis is recruiting a Key Accounts Administrator to join our Service Delivery Team in Leicester. The role interfaces with internal and external customers from Otisline, with a Monday–Friday 8am–4pm schedule and opportunities to upskill across the customer service centre.

You will build relationships with key accounts, update clients and portals, and provide bespoke reports using the Otis CRM system while supporting account managers and keeping customers informed of progress.

Qualifications

• Excellent customer service mindset and passion.
• Strong written and verbal communication skills.
• Team-player who can work under pressure to meet commitments.

Responsibilities

• Build effective relationships with key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

Skills

Customer service

Communication

Team player

Job description

Job Title

Key Accounts Administrator

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Customer Care Champion working within our Service Delivery Team, based in Leicester.

The working days are Monday to Friday 8am - 4pm

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me / Benefits

• You will receive a fixed-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.