Key Account Administrator

Otis Elevator Company; Leicester Forest East; Sur place; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Otis Elevator Company in Leicester is hiring a Key Accounts Administrator on a fixed-term 6-month contract to join the Service Delivery Team. The role focuses on building relationships with key accounts and ensuring timely completion of work orders.

You will update clients, run bespoke reports via the Otis CRM, support account managers, and keep customers informed about progress, including shutdown units. Working hours are Monday to Friday, 8am–4pm or 10am–6pm.

Qualifications

• Experience in customer service and account management.
• Excellent written and verbal communication skills.
• Team player capable of working under pressure to meet commitments.

Responsabilités

• Build effective relationships with key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks.
• Provide agreed customer bespoke reports through use of the Otis CRM system.
• Support Account managers and provide relevant information for customer meetings.
• Provide extensive updates on any shutdown units and keep customer informed of progress.

Connaissances

Customer service

Communication

Team player

Ability to work under pressure

Outils

CRM system

Description du poste

On-Site

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Full time

20169713

Date Posted:

2026-10-14

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

Key Accounts Administrator - Fixed Term Contract 6 months

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Key Accounts Administrator working within our Service Delivery Team, based in Leicester. The working days are Monday to Friday 8am - 4pm or Monday to Friday 10am-6pm.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me / Benefits

• You will receive a fixed-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .