Junior Systems & Field Engineer

Netcalibre Ltd; United Kingdom; Hybride; GBP 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

1-to-1s

Training & certs

Degree-friendly schedule

Lab access

Cross-functional team

Résumé du poste

Netcalibre Ltd in the United Kingdom is seeking a curious junior IT support person. You'll start on first-line support, troubleshooting hardware, software, and network issues to shape customer impressions.

You'll shadow senior engineers, progress to site visits in London, and over time help design solutions, write procedures, and contribute to a quality control process. The role offers hybrid work with 2-3 days remote and on-site at customer offices and data centres.

Qualifications

• Genuine curiosity about how technology works.
• No professional experience or certifications required.
• Interest in learning through hands-on projects.
• Hobbyist tech background welcome.

Responsabilités

• Start on first-line support and troubleshoot hardware, software, and network issues.
• Take ownership of cases from first call to resolution.
• Write up learnings to benefit the next person.
• Shadow senior engineers and progress to site visits to London.
• Over time design solutions, write procedures, and help build a quality control process.

Connaissances

Curiosity about tech

Willingness to learn

Patience to solve

Home lab

Outils

Linux

Discord bot

Description du poste

What we do

We run our own network and our own private cloud. We're vendor-agnostic on customer kit, so we use the right hardware for the job, not whatever a sales rep is pushing this quarter.

You'll work across a broad stack:

• Our own ISP network and private dedicated fibre
• LAN and Wi-Fi design and deployment
• Our private cloud, plus public cloud where it's the right fit
• Colocation and data centre services
• IT support, remote hands, and infrastructure management

We also run our own lab for testing and building networks across different vendors. If you like breaking things on purpose to learn how they work, you'll fit in here.

Requirements

Who we're looking for

A geek.

Someone who took a router apart at 14, runs a home lab for fun, has strong opinions about their Linux distro, or built a Discord bot just to see if they could.

You don't need professional experience or certifications. You need genuine curiosity about how technology works and the patience to figure things out.

If you've been learning this stuff as a hobby and want to turn it into a career, we'd like to hear from you.

What you'll do

You'll start on first-line support. First-line is where customers form their impression of us, so it's the most important seat in the business. You'll troubleshoot hardware, software, and network issues, take ownership of cases from first call to resolution, and write up what you learn so the next person benefits.

Our last junior went from desk-based support to running field visits within six months.

You'll follow a similar path. Shadow senior engineers, then handle your own site visits to customer offices and data centres across London.

Over time you'll move into designing solutions, writing procedures, and helping us build out a quality control process.

Benefits

How we invest in you

• Bi-weekly 1-to-1s with one of the owners. Real conversations about your progress, feedback both ways, and a development plan that's yours
• Paid training and certifications, tailored to you.
• Studying for a degree? We'll work around your timetable, and we've experience building flexible working arrangements around classes.
• Access to our lab. Build it, break it, learn from it
• A team that works across connectivity, cloud, networking, telephony, and data centre services.

The package

• 28 days holiday including bank holidays, plus your birthday off
• Hybrid 2-3 days wfh, the rest is on-site with us, customers, or in data centres
• Home internet allowance, company laptop and phone, workplace pension