Junior Systems & Field Engineer

Netcalibre Ltd; City Of London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Hybrid work 2-3 days

Home internet allowance

Company laptop

Company phone

Workplace pension

Job summary

Netcalibre Ltd is seeking a junior IT support engineer in London. You will start in first-line support, troubleshooting hardware, software, and network issues, and documenting learnings to help the team

The role offers hybrid work with 2-3 days from home, and progression toward field visits to customer offices and data centres across London as you grow your skills.

Qualifications

• You’ll start on first-line support.
• Troubleshoot hardware, software, and network issues.
• Take ownership of cases from first call to resolution.

Responsibilities

• Shadow senior engineers and progress to handling site visits at customer offices and data centres in London.
• Move into designing solutions, write procedures, and help build out a quality control process.

Job description

What we do

We run our own network and our own private cloud. We're vendor-agnostic on customer kit, so we use the right hardware for the job, not whatever a sales rep is pushing this quarter.

You’ll work across a broad stack:

• Our own ISP network and private dedicated fibre
• LAN and Wi-Fi design and deployment
• Our private cloud, plus public cloud where it's the right fit
• Colocation and data centre services
• IT support, remote hands, and infrastructure management

We also run our own lab for testing and building networks across different vendors. If you like breaking things on purpose to learn how they work, you’ll fit in here.

Who we’re looking for

A geek.

Someone who took a router apart at 14, runs a home lab for fun, has strong opinions about their Linux distro, or built a Discord bot just to see if they could.

You don’t need professional experience or certifications. You need genuine curiosity about how technology works and the patience to figure things out.

If you’ve been learning this stuff as a hobby and want to turn it into a career, we’d like to hear from you.

What you’ll do

You’ll start on first-line support. First-line is where customers form their impression of us, so it's the most important seat in the business. You’ll troubleshoot hardware, software, and network issues, take ownership of cases from first call to resolution, and write up what you learn so the next person benefits.

Our last junior went from desk-based support to running field visits within six months.

You’ll follow a similar path. Shadow senior engineers, then handle your own site visits to customer offices and data centres across London.

Over time you’ll move into designing solutions, writing procedures, and helping us build out a quality control process.

How we invest in you

• Bi-weekly 1-to-1s with one of the owners. Real conversations about your progress, feedback both ways, and a development plan that's yours
• Paid training and certifications, tailored to you.
• Studying for a degree? We'll work around your timetable, and we've experience building flexible working arrangements around classes.
• Access to our lab. Build it, break it, learn from it
• A team that works across connectivity, cloud, networking, telephony, and data centre services.

The package

• 28 days holiday including bank holidays, plus your birthday off
• Hybrid 2-3 days wfh, the rest is on-site with us, customers, or in data centres
• Home internet allowance, company laptop and phone, workplace pension