Junior Service Manager, Cyber Security Operations

Sopra Steria Ltd; Hemel Hempstead; On-site; GBP 29,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria Ltd in Hemel Hempstead is seeking a Junior Service Manager to join the Security Operations Centre team. You will support the delivery of SOC services, build strong customer relationships and contribute to governance, performance reporting and improvement initiatives.

The role offers onsite work 3–4 days a week, with occasional travel to Farnborough. You will gain exposure to service governance, incident management and cyber security services while developing your career within IT

Qualifications

• ITIL Foundation certification, or willingness to work towards it.
• Knowledge of incident, problem and change management processes.
• Experience producing service reports and management information.
• Stakeholder and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Exposure to ITSM environments and related governance.

Responsibilities

• Support the delivery of Security Operations Centre services against SLAs and targets.
• Build and maintain positive customer and stakeholder relationships as a main contact for service activities.
• Produce service reports, dashboards and governance documentation highlighting risks and opportunities.
• Monitor incidents, risks, problems and service issues and track actions to resolution.
• Support service reviews, onboarding activities and continual service improvement initiatives.
• Assist with compliance, assurance and governance to ensure services remain secure and audit-ready.

Skills

ITIL Foundation

Incident & problem mgmt

Change management

Service reporting

Stakeholder management

Organisational skills

Tools

ServiceNow

Job description

Sopra Steria Ltd in Hemel Hempstead is seeking a Junior Service Manager to join the Security Operations Centre team. You will support the delivery of SOC services, build strong customer relationships and contribute to governance, performance reporting and improvement initiatives.

The role offers onsite work 3–4 days a week, with occasional travel to Farnborough. You will gain exposure to service governance, incident management and cyber security services while developing your career within IT