Senior Service Manager, Cyber Security Operations

Manchester Digital; Salford; Hybrid; GBP 50,000 - 58,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays + 1 privilege day

Civil Service Pension

Job summary

Home Office Digital is seeking a Senior Service Manager for the Cyber Security Operations Centre. You will liaise with internal and external stakeholders, manage service delivery and supplier performance, and drive continual service improvements within a large government environment.

The role requires strong ITSM experience, SIAM/Agile understanding, and the ability to operate across national-level programs. Hybrid working with a minimum 60% in-office presence.

Qualifications

• Experience with IT service management and project methodologies.
• Ability to engage with diverse audiences and tailor communication.
• Understanding of CSOC/HOCS contexts and strategies.
• Familiarity with managing suppliers and contracts to deliver value.

Responsibilities

• Ensure CSOC and external suppliers deliver high-quality services.
• Engage stakeholders at all levels and manage expectations.
• Communicate with technical and non-technical teams across government.
• Maintain knowledge of projects and change programs in the customer context.
• Identify and lead continuous service improvement initiatives.

Skills

Specialist Advice (TECH)

Stakeholder Management

Financial Management

Service Management

SIAM Lean/Agile/DevOps

Education

ITIL v3/v4 Foundation

Job description

Home Office Digital is seeking a Senior Service Manager for the Cyber Security Operations Centre. You will liaise with internal and external stakeholders, manage service delivery and supplier performance, and drive continual service improvements within a large government environment.

The role requires strong ITSM experience, SIAM/Agile understanding, and the ability to operate across national-level programs. Hybrid working with a minimum 60% in-office presence.