CSOC Service Manager – Cyber Security Operations

Manchester Digital; Manchester; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Public holidays plus 1 day

Hybrid/Office and remote working (60%+

Job summary

Home Office is seeking a Senior Service Manager for the Cyber Security Operations Centre (CSOC). You will liaise with senior stakeholders and manage internal and external suppliers to deliver secure, high-quality services for critical government operations.

You will mentor junior staff and contribute to career development within IT Operations and cyber communities, shaping professional practice and governance across the department.

Qualifications

• Demonstrable passion for Service Management and agile/project methodologies.
• Ability to engage with diverse audiences and adapt communication approaches.
• Understanding CSOC/HOCS contexts to identify problems and opportunities.
• Experience using commercial agreements to maximise supplier value.
• Ability to monitor service costs within budget and flag financial risks.
• Drive continual service improvements via metrics and feedback.
• Familiarity with SIAM, Lean, Agile, and DevOps in a product-centric model.

Responsibilities

• Ensure CSOC customer satisfaction and service quality from CSOC and suppliers.
• Collaborate with internal/external stakeholders and manage expectations across levels.
• Communicate effectively with non-technical and technical stakeholders and suppliers.
• Maintain knowledge of projects and change programs within the customer organisation.
• Lead initiatives to improve services and protect existing service integrity.
• Review supplier financial performance and identify cost-saving opportunities.
• Represent customers in Service Readiness reviews and risk escalation.

Skills

Service Management

Stakeholder engagement

Communication

Contract management

Budget awareness

Continuous improvement

SIAM/DevOps concepts

Education

ITIL v3/v4 foundation (desirable)

Job description

Home Office is seeking a Senior Service Manager for the Cyber Security Operations Centre (CSOC). You will liaise with senior stakeholders and manage internal and external suppliers to deliver secure, high-quality services for critical government operations.

You will mentor junior staff and contribute to career development within IT Operations and cyber communities, shaping professional practice and governance across the department.