SOC Service Manager

Cyber Security training courses; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Global firm seeks a SOC Service Manager to shape the evolution of its Security Operations Centre, overseeing an outsourced provider and driving operational excellence across security operations. You will define the SOC strategy, align with the cyber security roadmap, and own governance, reporting, and metrics.

The role requires strong technical SOC background, stakeholder management, and a track record in service improvement.

Qualifications

• Strong technical SOC background with experience in security operations.
• Proven ability to define and implement governance, processes and reporting.
• Experience managing outsourced service providers and driving service improvements.

Responsibilities

• Define the strategic direction for the SOC.
• Own the outsourced SOC relationship and service delivery.
• Develop KPIs and metrics to measure performance and maturity.
• Lead major incident escalation and governance reporting.
• Drive continuous improvement across SOC governance and processes.

Skills

SOC leadership

Stakeholder management

KPI development

Security operations

Job description

Global firm seeks a SOC Service Manager to support the continued evolution and maturity of its Security Operations Centre capability.

This is a strategic role focused on helping shape the future direction of the SOC, overseeing a key outsourced service provider and driving operational excellence across security operations.

The successful candidate will help define the strategic direction of the SOC, ensuring the function remains aligned with the wider cyber security roadmap. You will own the relationship with the outsourced SOC provider, oversee service delivery and play a key role in major incident escalation.

You will also drive improvements across SOC governance, processes and reporting, developing meaningful KPIs and metrics that provide clear insight into service performance and support the continued maturity of the function.

This is an excellent opportunity for someone with a strong technical SOC background who excels at service improvement and stakeholder management and is now looking to move into a more strategic, relationship-led role.

The position is 4 days in office, in either Reading or Central London.

*Please note that visa sponsorship is not available*