Junior Service Manager - Cyber Security Operations

Sopra Steria; Hemel Hempstead, Farnborough; On-site; GBP 29,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria is seeking a Junior Service Manager to join our Security Operations Centre team in Hemel Hempstead. You will help deliver SOC services, build stakeholder relationships and produce governance dashboards.

With exposure to incident and change management and ITIL practices, you will support service reviews, onboarding and continual improvement initiatives while contributing to audit readiness and security controls.

Qualifications

• ITIL Foundation certification or willingness to achieve it.
• Understanding of ITSM principles and practices.
• Experience producing service reports and management information.
• Stakeholder and customer relationship management skills.
• Strong organisational skills with ability to manage multiple priorities.

Responsibilities

• Supporting the delivery of Security Operations Centre services against agreed service level agreements, operational targets and customer expectations.
• Building and maintaining positive customer and stakeholder relationships while acting as a key point of contact for service-related activities.
• Producing service reports, dashboards and governance documentation, highlighting risks, trends and opportunities for improvement.
• Monitoring incidents, risks, problems and service issues, ensuring actions are tracked through to resolution.
• Supporting service reviews, customer onboarding activities and continual service improvement initiatives.
• Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready.

Skills

ITIL Foundation certification

IT Service Management principles

Incident, problem & change management

Service reports & management info

Stakeholder & customer relationship mg

Strong organisational skills

Tools

ServiceNow

Job description

Sopra Steria is seeking a Junior Service Manager to join our Security Operations Centre team in Hemel Hempstead. You will help deliver SOC services, build stakeholder relationships and produce governance dashboards.

With exposure to incident and change management and ITIL practices, you will support service reviews, onboarding and continual improvement initiatives while contributing to audit readiness and security controls.