Junior Service Manager - SOC

Sopra Steria Ltd; Hemel Hempstead; Presencial; GBP 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Health cash plan

Life assurance

Pension

Descripción de la vacante

Sopra Steria Ltd in Hemel Hempstead is seeking a Junior Service Manager to join the Security Operations Centre team. You will support the delivery of SOC services, build strong customer relationships and contribute to governance, performance reporting and improvement initiatives.

The role offers onsite work 3–4 days a week, with occasional travel to Farnborough. You will gain exposure to service governance, incident management and cyber security services while developing your career within IT

Formación

• ITIL Foundation certification, or willingness to work towards it.
• Knowledge of incident, problem and change management processes.
• Experience producing service reports and management information.
• Stakeholder and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Exposure to ITSM environments and related governance.

Responsabilidades

• Support the delivery of Security Operations Centre services against SLAs and targets.
• Build and maintain positive customer and stakeholder relationships as a main contact for service activities.
• Produce service reports, dashboards and governance documentation highlighting risks and opportunities.
• Monitor incidents, risks, problems and service issues and track actions to resolution.
• Support service reviews, onboarding activities and continual service improvement initiatives.
• Assist with compliance, assurance and governance to ensure services remain secure and audit-ready.

Conocimientos

ITIL Foundation

Incident & problem mgmt

Change management

Service reporting

Stakeholder management

Organisational skills

Herramientas

ServiceNow

Descripción del empleo

Are you looking to take the next step in your career and build your experience in Service Management within a growing Cyber Security environment?

We're looking for a Junior Service Manager to join our Security Operations Centre team within Aerospace, Defence and Security. This is an exciting opportunity to work alongside experienced Service Management and Cyber Security professionals, supporting the delivery of services to a diverse portfolio of customers across sectors including defence, healthcare and finance.

You'll join a collaborative team where learning, development and continuous improvement are actively encouraged. This role offers excellent exposure to customer engagement, service governance, operational performance and Cyber Security services, making it a great opportunity for someone looking to broaden their experience and develop their career within Service Management.

This role is based in Hemel Hempstead, with an expectation to be onsite 3 - 4 days per week. Occasional travel to Farnborough may also be required. We can offer great career progression opportunities, benefits which you can flex to meet your needs, and training and development opportunities.

What you'll be doing:

• Supporting the delivery of Security Operations Centre services against agreed service level agreements, operational targets and customer expectations.
• Building and maintaining positive customer and stakeholder relationships while acting as a key point of contact for service-related activities.
• Producing service reports, dashboards and governance documentation, highlighting risks, trends and opportunities for improvement.
• Monitoring incidents, risks, problems and service issues, ensuring actions are tracked through to resolution.
• Supporting service reviews, customer onboarding activities and continual service improvement initiatives.
• Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready.

What you'll bring:

• Understanding of IT Service Management principles and practices.
• Knowledge of incident, problem and change management processes.
• Experience producing service reports and management information.
• Stakeholder and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• ITIL Foundation certification, or a willingness to work towards achieving it.

It would be great if you had:

• Experience within an operational IT services environment.
• Exposure to Cyber Security services or a strong interest in developing within the Cyber Security sector.
• Knowledge of ServiceNow or a similar IT Service Management tool.
• Understanding of service level agreements, operational level agreements and key performance indicators.
• Experience supporting governance, compliance or risk management activities.
• Awareness of Security Operations Centre environments or assurance frameworks.

Employment Type: Full-time, Permanent.
Location: Hemel Hempstead.
Level of Clearance: Eligible for SC and DV Clearance
Internal Recruiter: Rebekah.
Salary: £29,000 - £43,000.

Benefits

• 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.