Junior Service Desk Analyst

Neath Port Talbot County Borough Council; Wales; On-site; GBP 20,000 - 30,000; Full time

Job summary

A public sector organization is seeking a Junior Service Desk Analyst to join their Digital Services Division. The role involves providing customer support, managing incidents, and assisting with systems development and maintenance. Ideal candidates will have relevant qualifications and a commitment to quality service.

Benefits

Guaranteed interview scheme for disabled candidates and armed forces veterans

Opportunities for application in Welsh

Qualifications

• Must possess at least 4 GCSEs, one of which must be English Language or Welsh.
• Experience in customer support and systems maintenance is ideal.

Responsibilities

• Interact with customers to resolve queries and provide support.
• Manage incidents and support for network and server infrastructures.
• Contribute to system development and documentation.

Skills

Customer Service

Incident Management

Systems Analysis

Problem Identification

Education

4 GCSEs at grade A to C including English Language or Welsh

Job description

We are currently looking for a Junior Service Desk Analyst to join our team.

The successful candidate will be responsible for interacting with customers and will perform tasks such as taking calls from customers and trying to resolve their queries.

The main duties of the post;

• Provide support and development for a subset of systems that are maintained by the Digital Services Division. Examples Include
• Control and Operation of the Network Infrastructure & the Server and Desktop Infrastructure
• Incident Management – Fault and Change
• Web Services and Data Analytics
• Application Development and Support
• Provide helpdesk support and guidance for system users
• Perform limited systems analysis and problem identification.
• Contribute to the development and maintenance of processes and systems which support the operation of the service.
• Maintain system and project documentation in line with agreed procedures
• Carry out site visits to progress installations, problem rectification or process identification

Ideally you will have;

Must possess at least 4 GCSE’s, at grade A to C, one of which must be English Language or Welsh, plus mathematics, or possess equivalent occupational experience.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

Applicants must attach a CV and covering letter (no more than two sides of A4 - within the same document) to their application, explaining why you are interested in the position and provide suitable evidence to meet the essentials in the person specification.

DBS requirements:

This post is subject to Basic DBS disclosure

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language -Is not required when appointed to the post.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.