Service Desk Analyst

JR United Kingdom; Cardiff; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading IT provider seeks two Service Desk Engineers in Cardiff to support external clients while progressing into Cloud technology roles. This full-time position offers comprehensive mentorship, training, and a pathway for Cloud career advancement with a salary of £28k–£31k plus bonuses. Ideal candidates should have 1st Line support experience and a genuine interest in learning Azure/AWS.

Benefits

5% bonus

Pension

Private health

Cycle scheme

25 days holiday

Qualifications

• 1st Line support experience (or similar IT role).
• Genuine interest in Cloud tech; desire to learn Azure/AWS.
• Good communication and problem-solving skills.

Responsibilities

• First point of contact for customer IT issues (hardware, software).
• Support with basic Azure queries and ticket management.
• Daily checks, troubleshooting, and hands-on IT support tasks.

Skills

Communication

Problem Solving

Interest in Cloud Technology

Job description

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Service Desk Analyst, cardiff (grangetown)

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Client:

IntaPeople: STEM Recruitment

Location:

cardiff (grangetown), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially - as you progress hybrid is available)

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Support with basic Azure queries – you’ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).
• You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!