Junior Service Desk Analyst

Neath Port Talbot County Borough Council; Port Talbot; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Neath Port Talbot County Borough Council is seeking a Junior Service Desk Analyst to enhance their Digital Services Division. This position entails providing critical support for network, server, and desktop infrastructures while interacting with customers to resolve queries effectively. Ideal candidates should have at least 4 GCSEs including English and Mathematics, along with a proactive approach to technology.

Qualifications

• Must possess at least 4 GCSEs at grades A-C including English Language or Welsh, and Mathematics.
• Ideal for candidates with equivalent occupational experience.

Responsibilities

• Interacting with customers, taking calls, and resolving queries.
• Providing support for systems maintained by the Digital Services Division.
• Performing systems analysis and contributing to process development.

Skills

Incident management

Problem resolution

Data analytics

Helpdesk support

Education

GCSEs at grades A-C including English Language or Welsh and Mathematics

Job description

Junior Service Desk Analyst

Job Description

We are currently looking for a Junior Service Desk Analyst to join our team at Neath Port Talbot County Borough Council.

The successful candidate will be responsible for interacting with customers, taking calls, and resolving queries. Main duties include:

1. Providing support and development for systems maintained by the Digital Services Division, including control and operation of network, server, and desktop infrastructure.
2. Incident management, web services, data analytics, application support, and helpdesk support.
3. Performing systems analysis, contributing to process and system development, maintaining documentation, and site visits for installations and problem resolution.
4. Keeping up to date with technological advances.

Ideal Candidate Qualifications

Must possess at least 4 GCSEs at grades A-C, including English Language or Welsh, and Mathematics, or equivalent occupational experience.

Additional Information

• Contract Type: Permanent
• Hours: Full Time, 37 hours per week
• Location: The Quays / Mobile Hybrid
• EU work permit required: Yes

Applicants should attach a CV and covering letter (no more than two sides of A4) explaining their interest and providing evidence meeting the person specification.