Service Desk Analyst with Cloud Fast track

IntaPeople; Cardiff; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading IT provider is seeking two Service Desk Analysts in Cardiff, offering hands-on training in Azure and AWS for career progression. Ideal for candidates with some IT support experience and a passion for Cloud technology. Competitive salary between £28k and £31k, with additional benefits including a bonus, health care, and 25 days holiday.

Benefits

5% Bonus

Pension

Private health

Cycle scheme

25 days holiday

Qualifications

• 1st Line support experience or similar IT role.
• Genuine interest in Cloud technologies like Azure/AWS.

Responsibilities

• First port of call for customer IT issues.
• Support with basic Azure queries.
• Involved in daily checks and troubleshooting.

Skills

Problem-solving

Communication

Job description

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Service Desk Analyst with Cloud Fast track, Cardiff

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Client:

IntaPeople

Location:

Cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

33b379ff92e5

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)
£28k–£31k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

Be the first port of call for customer IT issues (hardware, software, Microsoft 365).

Support with basic Azure queries – you’ll learn the rest on the job.

Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

1st Line support experience (or similar IT role).

You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study

Good communication and problem-solving skills.

What you’ll get:

Fast-track Cloud career progression – with a personal training plan.

Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)

£28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!

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Created on 25/06/2025 by TN United Kingdom