Service Desk Analyst with Cloud Fast track

IntaPeople Limited; Bridgend; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading IT provider is looking for two Service Desk Engineers based in Cardiff, South Wales. This full-time role offers a pathway into Cloud technologies with training in Microsoft 365, Azure, and AWS, alongside a competitive salary and various perks including a bonus and 25 days holiday.

Benefits

25 Days Holiday

Fast-track Cloud career progression

Private health insurance

Cycle scheme

Pension

Qualifications

• 1st Line support experience or similar IT role.
• Genuine interest in Cloud tech (Azure/AWS).
• Good communication and problem-solving skills.

Responsibilities

• Be the first port of call for customer IT issues.
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries.

Skills

Communication

Problem Solving

Job description

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)
£28k–£31k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service DeskEngineers to support their external clients— but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).

• Help manage user accounts in Microsoft 365 & Azure Entra.

• Support with basic Azure queries – you’ll learn the rest on the job.

• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).

• You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study

• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personaltraining plan.

• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)

• £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!