Service Desk Analyst

IntaPeople: STEM Recruitment; Cardiff; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading IT provider in Cardiff is seeking two Service Desk Engineers to support external clients. This role offers a fast-track career into Cloud technology, with mentorship and training alongside hands-on experience with Microsoft 365, Azure, and AWS. Candidates must have 1st Line support experience and a strong interest in Cloud tech.

Benefits

5% bonus

Pension

Private health

Cycle scheme

25 days holiday

Qualifications

• 1st Line support experience (or similar IT role).
• Genuine interest in Azure/AWS.
• Good communication and problem-solving skills.

Responsibilities

• Be the first port of call for customer IT issues.
• Support with basic Azure queries and troubleshoot.

Skills

Problem-solving

Communication

Education

Interest in Cloud technology

Job description

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IntaPeople: STEM Recruitment provided pay range

This range is provided by IntaPeople: STEM Recruitment . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from IntaPeople: STEM Recruitment

Tech Talent Consultant | Building IT teams for over 20 years

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially - as you progress hybrid is available)

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Support with basic Azure queries – you’ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).
• You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media and Information Services

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