Junior Service Designer - Contract

Toyota Connected Europe; Greater London; On-site; GBP 55,350 - 73,800; Full time

Job summary

A leading mobility solutions firm is seeking a Junior Service Designer for a contract role in London. The emphasis will be on providing support for EV services and market expansion projects. The ideal candidate should have experience with business analysis, service design, and conducting competitor research. Critical responsibilities include synthesizing research data and creating service design artifacts. The role offers a unique opportunity to contribute to innovative designs in a rapidly evolving market.

Qualifications

• Direct experience with competitor analyses focusing on business analysis or service design.
• Some experience coordinating or running research projects.
• Experience contributing to design or research deliverables.

Responsibilities

• Conduct desk research into competitors and service benchmarks.
• Support synthesis of findings into clear insights and themes.
• Assist in preparing research materials for qualitative activities.

Skills

Business analysis

Service design

Product design

UX design

Market analysis

Research coordination

Tools

Figma

Miro

Job description

Junior Service Designer - Contract

2 Months, ASAP Start

We need a Contractor to join us as a Service Designer to provide support across two concurrent projects focused on EV services and EU market expansion.

Your Experience

• Direct experience with competitor analyses focusing on business analysis, service design, product or UX design
• Some experience coordinating or running research projects
• Experience contributing to design or research deliverables
• Ability to analyse markets and services to make strategic recommendations

Nice to have

• Experience with collaboration tools like Figma or Miro

What You’ll Be Doing

Competitor & Market Analysis

• Conduct desk research into competitors, comparable services, and industry benchmarks
• Review and document competitor service journeys, touchpoints, and value propositions
• Support synthesis of findings into clear insights, themes, and opportunity areas
• Create competitor comparisons, summaries, and simple visual artefacts
• Support the creation of service design artefacts including journey maps, personas, and service blueprints
• Help document research and analysis outputs in clear, structured, and visual formats
• Support workshops or collaborative sessions where required
• Competitor analysis summaries and comparisons
• Research notes, synthesis outputs, and insight summaries
• Service design artefacts supporting the project goals
• Well‑documented materials suitable for handover or presentation

Research Support

• Assist in preparing research materials such as discussion guides, surveys, and recruitment documents
• Support qualitative research activities (e.g. interviews, usability testing, observations)
• Help organise, analyse, and synthesise research data

About Toyota Connected

Creating a better world through connected mobility for all. Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer‑focused products that aim to increase our access, convenience and, in some cases, fun!

There’s been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences - We value people who bring unique perspectives and add new knowledge to our team! You might not feel like you “tick all the boxes” but we sincerely hope you’ll apply anyway because you could be exactly what we we're looking for!

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology and Design

Industries

• IT Services and IT Consulting

Location

London, England, United Kingdom