Junior Project Coordinator - Hybrid & PMO Support

Changing Social; West of England; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing support

Pension scheme

Hybrid Working

Job summary

Changing Social is seeking an enthusiastic Project Associate to join its PMO team on a 12-month fixed-term contract. You will help coordinate plans, resources, meetings and day-to-day project administration, taking ownership of small tasks while receiving guidance to grow your PM skills.

This entry-level role is ideal for someone with admin, coordination or customer service experience and a proactive, detail-oriented mindset.

Qualifications

• Experience in administration, coordination, customer service, operational support or a similar role.
• Strong organisational and time management skills.
• Ability to manage different tasks and priorities while maintaining attention to detail.
• Clear written and verbal communication skills.
• Professional and helpful approach when working with customers and colleagues.
• Confidence following processes, maintaining accurate records and following through on commitments.
• Ability to work collaboratively and ask for guidance when needed.
• Proactive approach to identifying missing information and resolving day-to-day problems.
• Genuine interest in developing project coordination and project management skills.
• Proficient with Microsoft 365, especially Outlook, Teams, Word, PowerPoint and Excel.

Responsibilities

• Support customer and internal projects from initial handover through to completion.
• Check that project scope, deliverables, customer contacts, dates and dependencies are clear.
• Help organise customer onboarding, project kick-offs, meetings and delivery sessions.
• Maintain project plans and schedules, including task owners, milestones and deadlines.
• Coordinate resources and confirm availability, requirements and logistics with delivery teams.
• Keep project actions, deliverables and outstanding commitments on track.
• Flag delays, missing information or issues that need additional support or a decision.
• Maintain clear and professional communication with customers, project leads and internal teams.
• Arrange meetings, prepare agendas and capture decisions, actions and next steps.
• Follow up with the relevant people to keep activity moving.
• Direct questions to the right person and …
• Help create a positive and well-organised experience for our customers throughout their project.
• Keep project and customer information accurate and up to date within our PMO systems.
• Maintain action logs, project trackers and supporting documentation.
• Prepare clear status updates covering progress, milestones, upcoming activity, risks and decisions.
• Gather completion evidence and customer feedback at the end of projects.
• Support project closure, handovers and the capture of lessons learned.
• Support the administration needed to move won customer deals into delivery.
• Keep resource planning and forecasting information current.
• Maintain financial trackers using agreed project information and supporting records.
• Support Microsoft funding and partner administration, including documentation, delivery evidence and claim tracking.
• Provide day-to-day administrative support to the PMO team and wider business.
• Contribute to internal projects and shared team priorities, OKRs and KPIs.

Skills

Administration

Coordination

Customer service

Organisation

Time management

Microsoft 365

Attention to detail

Written communication

Verbal communication

Team collaboration

Tools

CRM software

Project management tools

Job description

Changing Social is seeking an enthusiastic Project Associate to join its PMO team on a 12-month fixed-term contract. You will help coordinate plans, resources, meetings and day-to-day project administration, taking ownership of small tasks while receiving guidance to grow your PM skills.

This entry-level role is ideal for someone with admin, coordination or customer service experience and a proactive, detail-oriented mindset.