Junior Operations Supervisor

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Senior Operations Associate to join its dynamic Operations team. This role is crucial for maintaining high operational standards at the fulfillment centers, ensuring timely and accurate service to customers. The ideal candidate will demonstrate strong leadership, effective communication, and a positive attitude while managing staff and supporting delivery operations. With a focus on teamwork and organization, this position offers exciting opportunities for career growth in a fast-paced environment. If you're ready to make an impact in the retail world, this is the perfect opportunity for you!

Benefits

Holiday & Sick Pay

Weekly pay cycle

Career growth opportunities

Qualifications

• Experience in restaurant, retail, or warehouse environments.
• Strong work ethic, punctuality, responsibility, and honesty.

Responsibilities

• Lead and manage staff during shifts, ensuring high operational standards.
• Pick and pack items for dispatch accurately and efficiently.
• Support management of Delivery Partners for smooth delivery.

Skills

Leadership

Communication Skills

Organizational Skills

Web-based Software Knowledge

Team-oriented Attitude

Tools

Microsoft Office

Google Workspace

Job description

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Overview:

Gopuff is looking for a Senior Operations Associate to join the Operations team. Reporting directly to a Site Leader, Senior OAs play an essential role at Gopuff, requiring drive, perseverance, positivity, and enthusiasm for the challenge. This role is a core part of the Site leadership team, responsible for maintaining high operational standards at our MFCs to deliver timely and accurate service to customers. Customers rely on Gopuff for their everyday essentials, day and night, rain or shine. We're building a team of thinkers, dreamers, and risk-takers eager to reshape the retail world faster than ever. And it doesn’t hurt if you like snacks.

Responsibilities:

1. Leading: Demonstrate leadership by example, managing staff during your shift, training new team members, and being confident in processes and products.
2. Picking and packing: Accurately pick and pack items per order for dispatch.
3. Delivery Partners: Support management of Delivery Partners to ensure smooth delivery experiences.
4. Issue resolution: Contact customers regarding substituted or out-of-stock items.
5. Goods Inbound: Receive products from vendors, verify counts against purchase orders/invoices, and resolve discrepancies.
6. Stock management: Store products properly, conduct cycle counts to minimize out-of-stock items, and manage waste and compliance, including our partnership with TooGoodToGo.
7. Warehouse management: Maintain a clean, organized, and compliant warehouse aligned with Operating Standards.
8. Health and Safety: Support onsite health and safety compliance and testing.

About You:

• Experience in restaurant, retail, or warehouse environments.
• Basic knowledge of web-based software (Microsoft Office, Google Workspace).
• Strong work ethic, punctuality, responsibility, and honesty.
• Effective communication skills.
• Organized, team-oriented, positive, and helpful attitude.
• Flexible and available to cover shifts during operational hours (7am - 3am).

Benefits:

• Holiday & Sick Pay
• Weekly pay cycle
• Career growth opportunities

At Gopuff, we understand that life can be unpredictable. Whether you forget the milk, run out of pet food, or need ice cream at 11 pm, we’re here to deliver your wants and needs in minutes. We’re building a motivated team to drive this vision of convenience and predictability. If you’re interested, join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other protected characteristic. We encourage all qualified individuals to apply.